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Improved reporting for Estates Helpdesk

Improved reporting for Estates Helpdesk team & customers has been delivered

Estates Operational Reports

To supplement the recently deployed Estates Helpdesk, three additional reports have been implemented for the benefit of both the Estates department and its customers in both managing and analysing fault reports and maintenance requests.

The reports can be detailed as follows;

Search Work Requests This provides Estates customers with the ability view the current status of any/ all work requests they have submitted, using multiple selection criteria.

Reactive and Planned Maintenance Response Times This provides the Estates department with the ability to analyse all activities associated with a work request and will be an important tool to help assess both resource allocation across the various internal trades’ teams and performance.

eIT Costs per Team This report will provide details of all re-chargeable work across the trades’ teams.

Operational Reports can be accessed here: http://www.ed.ac.uk/estates/estates-helpdesk-services