Information Services

Our International Shared Service

L-Universita ta Malta to join the UniDesk Service taking our membership total to 11!


Maltese Students

UniDesk is an unique offering within the Education Sector. We provide a fully managed ITIL based shared service management solution, extensively tailored for Higher and Further Education, delivered in partnership with TOPdesk and backed by specialist support from the University of Edinburgh. The value realised by our members from being part of the UniDesk service is much greater than the functionality delivered from the modules on offer. As a managed service we provide the ITIL-aligned processes for the core modules and a streamlined implementation process.

Lying at the cross-roads of the Mediterranean, the University of Malta with its 400-year history is the hub for international academic exchange on the island. The University is composed of fourteen faculties, a number of interdisciplinary institutes and centres, three schools and a junior college. Besides the main campus, situated at Msida, there are three other campuses: Valletta, Marsaxlokk, Gozo.  There are in excess of 11,500 students, including around 1,000 international students from 92 different countries and 450 visiting overseas students, following full-time or part-time degree and diploma courses.

“We were particularly excited to join UniDesk because of its focus on the University environment. Having the opportunity to share best practices and learn within a community of member Universities was also important for us”

James CiliaHead of User Services, University of Malta


The service, which will celebrate its 10th birthday in 2020, has grown from strength to strength since it originated in 2010.   In addition to the founding Universities of Edinburgh, Abertay and St. Andrews, other members benefitting from sharing administrative knowledge and working practices are Sheffield Hallam, Ulster, Stirling, Edinburgh Napier, Durham, the University of the Highlands and Islands and the Royal College of Art. We have developed user groups to share best practice and for the past three years have held very successful conferences to bring our members together with guest speakers and great guidance from our community.  UniDesk is now also endorsed and promoted as a shared service through UCSS which simplifies procurement paths for membership.



“We are delighted that the quality and reputation of our shared service management solution is being recognised beyond the UK education sector. This is an exciting time for our service and we look forward to working with University of Malta and welcoming them into our UniDesk family.”

Dawn Dodd & Catherine HetheringtonService Owner For UniDesk

More information about our shared service can be found at