Our new student support model

We know University life can feel challenging sometimes. So, starting this year, we’re making big changes to the support our students receive while they’re studying with us.

Video: Student support model
An animation explaining the changes to the student support model.

We want to be able to provide you with the best experience of University life and ensure you feel supported during your time here.

The University has created a new student support model to deliver more consistent support for students, with enhanced teams of staff working alongside academics and other professional services staff to provide guidance and support to students.

The new model of student support was developed from the ideas of students and staff, as well as national and international benchmarking across the sector.  

It has been developed following an intensive review and consultation of the old model, which showed that while the personal tutor and student support provision was effective in some areas, there remained scope for improvement in the overall provision of support for students.

As part of the new model, Student Advisers and Wellbeing Advisers will be introduced across the University to provide streamlined support for students.

The model will be rolled out as part of a phased approach from the beginning of the 2022/2023 academic year, with the majority of students currently studying at the University moving to the new model of support from 2023/24.

Support with your studies

The new model moves the University from its current personal tutor system to an adviser system in each School.

Student Advisers will become the first point of contact to assist students during their time at the University.

Students will continue to be able to access support from academic members of staff, and Directors of Learning and Teaching and Senior Tutors will continue to play critical roles within the evolved model of support.

Students who will have a Student Adviser instead of a Personal Tutor in the next academic year will be informed of the changes by their School.

Changes by College in the 2022/23 academic year

Wellbeing and pastoral support

Wellbeing Advisers will be available to students who may be experiencing issues impacting on their health, wellbeing, studies and personal lives. These roles will be in place within Schools from the start of the 2022/23 academic year.

You can get support from Wellbeing Advisers, even if just to chat through how you are feeling.

They can provide you with advice and guidance on wellbeing-related issues and will also be able to refer you to our other services, such as Student Counselling.

You will be able to access their support through your Student Adviser, Personal Tutor or Student Support Team. 

Student wellbeing service 

Frequently asked questions