How we support you
While you're studying with us, specially trained staff, academics and fellow students work together to provide you with guidance and support when you need it.
- Video: Student Support BSL 2023
- A summary of the Student Support model explaining the different roles and support available to students. This is the BSL version.
Student Advisers are the main point of contact of support for undergraduate and postgraduate taught students. They can support you with your studies, wellbeing or practical matters and can refer you to a Wellbeing Adviser if you need more specialist support.
Wellbeing Advisers can provide you with advice on wellbeing-related issues and recommend other specialist services, such as the Student Counselling Service or our Disability and Learning Support Service, who may be able to help you.
Teaching teams, including Directors of Learning and your tutors, will be able to support you with your subject or course. Cohort Leads are in place to create a sense of community within your programme.
Frequently asked questions
Find answers to your questions about how we support you during your time at the University.
Your first point of contact for support with academic, wellbeing and practical matters is your Student Adviser. Your Student Adviser’s name and contact details are available on MyEd and EUCLID.
For any emergencies which occur while University offices are closed, you can contact University Security by calling 0131 650 2257 or dial 999 for the emergency services.
Our webpages also have information on resources and organisations that help in the event of a mental health crisis or crime, including sexual assault and harassment.
The University offers a variety of services to help you get the most out of your studies. Your Student Adviser can help you identify and access the most appropriate support, including:
Please speak to your Student Adviser to find out more about how these services might benefit you.
Student Advisers are professional services staff who are specially trained to provide you with support during your studies, when you need it. In addition to your Student Adviser, you can still speak to academics and teaching staff about subject or course-related questions. Your Student Adviser will work closely with these colleagues on any specialist study-related questions you have.
Programme-related support is provided by academics acting as Cohort Leads, with wider teaching teams, who will support you with your programme of study and help you to connect with fellow students.
You can speak to your lecturers, course organisers and other staff on your teaching team for advice about your chosen subjects, course content, assessments and progress.
If you’re unsure about who best to speak to, you can talk to your Student Adviser who will work with academic staff to provide you with the study-related guidance you need.
Please ask the most relevant member of the teaching team on your course - for example, a course organiser, teaching coordinator, tutor or lab technician. If you’re uncertain about who best to approach, please ask your Student Adviser.
If you need support with your wellbeing or with any mental health challenges during your studies, your Student Adviser can refer you to the Student Wellbeing Service for further information and support from a Wellbeing Adviser, or you can self-refer online.
You receive the same support as on-campus students, but it will be delivered online instead of in-person.
This means that Student Advisers are your main point of contact for support with your studies, wellbeing or practical matters. If you need more specialist support, your Student Adviser can refer you to a Wellbeing Adviser.
The academic support you receive from your Supervisor will not change.
If you need support with your wellbeing or with any mental health challenges during your studies, your Supervisor or Graduate School office can refer you to the Student Wellbeing Service for further information and support from a Wellbeing Adviser, or you can self-refer online.
Programme support is provided by the School or Deanery that administers your programme. Usually, the first subject in the name of your degree programme is the subject that administers the programme. Your Student Adviser and Cohort Lead is located in that School or Deanery.
You can get information on requesting an academic or professional reference as a student in the University’s guide to referees and references.