Report + Support Accessibility Statement
The accessibility statement for the online Report + Support platform
Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
This accessibility statement applies to https://reportandsupport.ed.ac.uk/
This website is run by Information Services Group at the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- using your browser settings, change colours, contrast levels and fonts;
- zoom in up to 300% without the text spilling off the screen;
- navigate most of the website using just a keyboard;
- listen to most of the website using a screen reader
- there is no flashing, scrolling or moving text
- use the website without encountering any time limits.
We’ve also made the website text as simple as possible to understand.
Customising the website
AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:
AbilityNet - My Computer My Way
With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:
Additional information on how to customise our website appearance
If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:
How accessible this website is
We know some parts of this website are not fully accessible:
- not all links purposes are clear to the user
- Not all non-text content presented to users has alternative text
- there are instances of non-text content not containing alternative text;
- not all colour contrasts meet the recommended Web Content Accessibility Guidelines 2.1 AA standard;
- compatability with screen readers and other assistive technology could be improved
- not all icons have tooltips
- some text is presented on top of images
- It can sometimes be hard to tell where you have navigated too.
Feedback and contact information
If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:
- email reportandsupport@ed.ac.uk
- telephone: 0131 650 2177
- British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.
We will consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:
- Email: reportandsupport@ed.ac.uk
- Telephone: 0131 650 2177
- British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.
We will consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:
Contact details for the Equality Advisory and Support Service (EASS)
The government has produced information on how to report accessibility issues:
Reporting an accessibility problem on a public sector website
Contacting us by phone using British Sign Language
British Sign Language service
contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.
contactSCOTLAND-BSL service details
Technical information about this website’s accessibility
The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.
The full guidelines are available at:
Web Content Accessibility Guidelines (WCAG) 2.1 AA standard
Non accessible content
The content listed below is non-accessible for the following reasons.
Noncompliance with the accessibility regulations
The following items to not comply with the WCAG 2.1 AA success criteria:
- Not all non-text content presented to users has alternative text
- Content will display in a single page orientation
- There may not be sufficient colour contrast between font and background colours, especially where the text size is small
Information is conveyed as an image of text rather than as text itself, making it not compatible with screen readers and other assistive technology and is not fully customisable
Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
Tooltips are not present for all icons and images
- Link purpose is not always clear
- There are issues with compatibility with text to speech software and screen readers
- Screen readers are not able to identify some parts of the page
Unless specified otherwise, a complete solution, or significant improvement, will be in place for those items within our control by December 2021
Disproportionate burden
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Content that’s not within the scope of the accessibility regulations
At this time, we do not believe that any content is outside the scope of the accessibility regulations.
What we’re doing to improve accessibility
We will continue to address the accessibility issues highlighted to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by December 2021.
While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.
Preparation of this accessibility statement
This statement was prepared on 27th May 2021. It was last reviewed on 10th June 2021.
This website was last tested by the University of Edinburgh’s Disability Information team in May 2021, using the Microsoft Edge (84.0.522.52), Mozilla Firefox (78.5.0esr) and Google Chrome (86.0.4240.198) browsers. Although Internet Explorer remains one of the most commonly used browsers by disabled people, specifically due to its accessibility features and compatibility with assistive technology, EventsAir does not support it and it is therefore not compatible. For details on browser use, please refer to a UK government survey:
UK Government assistive technology browser survey.
However, Edge, Firefox and especially Chrome are considered the popular browsers when using a screenreader, as confirmed by current world-wide usage levels for different screen readers and browsers:
Most recent WebAim annual survey.
The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.
We tested:
- Spellcheck functionality
- Scaling using different resolutions and reflow
- Options to customise the interface (magnification, font, background colour et. cetera)
- Keyboard navigation and keyboard traps
- Data validation
- Warning of links opening in a new tab or window
- Information conveyed in colour or sound only
- Flashing, moving or scrolling text
- Operability if JavaScript is disabled
- Use with screen reading software (for example, JAWS)
- Assistive software (TextHelp Read and Write, ZoomText, Dragon NaturallySpeaking)
- Tooltips and text alternatives for any non-text content
- Time limits