Report + Support Accessibility Statement

The accessibility statement for the online Report + Support platform

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to: https://reportandsupport.ed.ac.uk/

This website is written by Culture Shift and run by Information Services Group at the University of Edinburgh.

We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • using your browser settings, change colours and contrast levels.
  • zoom in up to 400% without the text spilling off the desktop screen; 200% with Android devices.
  • navigate the website using just a keyboard, without any need for dragging.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver). Talkback on Android is able read content on the site.
  • there is no flashing, scrolling or moving text
  • use the website without encountering any time limits.

We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording, we could use without changing what the text means.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • not all links purposes are clear to the user
  • Not all non-text content has alternative text
  • not all colour contrasts meet the recommended Web Content Accessibility Guidelines 2.1 AA standard;
  • The site is not fully compatible with assistive software such as screen readers and voice recognition software
  • There is no indication or warning of links which will open a new browser tab/window or pop up
  • The site has a reCAPTCHA authentication mechanism which is not fully accessible
  • Input error suggestions are not always provided
  • There is text as an image

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8.30am to 5pm, 7 days a week.

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

  • Not all non-text items have alternative text

1.1.1 Non Text Content

  • Not all audio-visual content has transcripts

1.2.1 Audio Only and Video Only Prerecorded

  • Not all audio-visual content has human corrected captions

1.2.2 Captions Prerecorded

  • Not all audio-visual content has audio description
    1. Audio description prerecorded
  • When navigating by keyboard there is not always a logical meaningful sequence i.e.  pressing the enter command for keyboard users takes them to the next page without warning.

1.3.2 Meaningful sequence

2.4.3 Focus order

  • There may not be sufficient colour contrast between font and background colours, especially where the text size is small

1.4.3 - Contrast (Minimum)

  • Information is conveyed as an image of text rather than as text itself, making it not compatible with screen readers and other assistive technology and is not fully customisable

1.4.5 - Images of text

  • Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio

1.4.11 - Non-text contrast

  • Link purpose is not always clear

2.4.4 - Link Purpose (In Context)

  • New bowser tabs and pop ups without the user being alerted

3.2.2. On Input

  • Suggestions for input errors are not always provided

3.3.3 Error Suggestion

  • The site contains a reCAPTCHA which is not fully accessible

3.3.8 Accessible Authentication Minimum

  • The site is not fully compatible with assistive software e.g. there are ARIA hidden elements that are focusable

4.1.2 - Name, Role, Value

We aim to improve our websites accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our site accessibility.

We will continue to address and drive for significant improvements to the accessibility issues highlighted. Unless specified otherwise, a complete solution or significant improvement will be in place by September 2026 for those item under our control. As mentioned previously the website uses the third party system Culture Shift and is out with the control of the University of Edinburgh. We commit to continue to work with Culture Shift to work towards improving accessibility issues.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time we believe no content is out with the scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue to address and drive for significant improvements to the accessibility issues highlighted. Unless specified otherwise, a complete solution or significant improvement will be in place by September 2026 for those item under our control. As mentioned previously the website uses the third party system Culture Shift and is out with the control of the University of Edinburgh. We commit to continue to work with Culture Shift to work towards improving accessibility issues.

While we are in the process of resolving these accessibility issues we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 5 November 2025. It was last reviewed on 13 February 2026.

The website was last tested on 13 February 2026. The testing was carried out by HR Department at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Microsoft Edge alongside Mozilla Firefox and Google Chrome.

Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:

WebAIM: Screen Reader User Survey

The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.

We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:

  • Spell check functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour, etc);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in new tab or window;
  • Information conveyed in the colour or sound only;
  • Flashing, moving or scrolling text;
  • Use with screen reading software (for example JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS);
  • Any drag functionality and alternatives;
  • Consistent help function;
  • No need to re-enter data already submitted;
  • Any cognitive tests.

Change Log

To be updated in September 2026

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