Mail, email and phones

Internal and external mail, email, phone systems and directory information.

Internal and external mail

Delivery times and guidelines for posting internal and external mail.

Email and calendars

Exchange Diary and Mail Service

Our integrated diary and mail service allows you to:

  • send and receive email correspondence
  • schedule meeting appointments
  • book rooms and meeting equipment
  • access your work contacts

You can access these services whether you're in the office, off campus or - using the mobile service - on the move.

Changes to name or gender details

If your name or gender has recently changed and you would like your University digital identity to reflect those changes, please get in contact with the IS Helpline. They will help you change your details in your online account to match your identity, including creating a new email alias for you if required. All changes will be handled by ISG staff and we will keep you informed and supported every step of the way. Contact the IS Helpline  


Email services are provided by Information Services (IS) divisions.

Your department should be able to advise on who provides your support - or contact the IS Helpline.

Information Services Helpline


Mobile Exchange

Do you need access to your calendar, email and contacts whilst on the move? Use our Mobile Exchange Service.

Telephone system and directory

Comprehensive information about our telephone system is available from Telephones and Security Systems.

You can use the directory search box to search our telephone directory.

Please keep your entry up to date via the directory update form.

Directory searches

When searching the staff directory enter the surname of the person you are looking for

Staff phone search

Changes to the staff directory

Amendments to the staff email directory should be sent to the mail directory service. More information can be found on the ISG webpages: 

Amendments to the telephone directory should be made via the telephone systems website.