Information Services

Contact the IS Helpline

The IS Helpline can advise and assist on all manner of IT, e-Learning and Library queries.

Service status

Check current service status and alerts


Visit the IT and Computing Help FAQs site

IT and Computing Help FAQs


Multi-Factor Authentication (MFA) help

Request Support for Students 

Request Support for Staff 


Self-help and contact forms

Get support


By telephone

The IS Helpline phone service is available Monday to Friday, 9am to 5pm.

If possible, we would ask if you could please submit queries via the 'Get support' button above, otherwise please phone us on:

Tel: +44 (0)131 651 5151


Contact a Local Helpdesk

The Schools of Business, Chemistry, GeoSciences, Informatics, Mathematics and Physics & Astronomy have local helpdesks.

Local School Helpdesks


Contact us through an online sign language interpreter

British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.

Find out more on the Contact Scotland BSL website

Related Links

IS Helpline - Standard operating hours

British Sign Language support