Information Services

Help

Help with IT and library services, and details of digital skills training and uCreate makerspace studio.

IT and computing help

If you have questions about University IT and computing services, or are experiencing difficulties with any of them, please check here for our most-frequently-asked questions.

Library help

Main Library sign
There are various services providing library help and support.

Card help

The University of Edinburgh Card provides a form of identification, access to controlled entry buildings and library access for staff, students and Visitors. All new student cards for 2020 are being delivered to your term-time addresses or University Halls of Residence.

uCreate

uCreate provides multimedia and specialist IT facilities for all staff and students on a self-service basis.

Digital Skills and Training

The Digital Skills and Training team help to develop the digital and information literacy, desktop and IT productivity skills of University staff and students to help them work, research and study more effectively and to support continuing professional development.

Contact the IS Helpline

The IS Helpline can advise and assist on all manner of IT, e-Learning and Library queries.

IT Support Desk

Free IT support sessions, open to all University students, staff and visitors.

Help Services user satisfaction survey

Each week we send out a satisfaction survey to collect feedback on users' experience of using the IS help services.