Information Services


Help with IT and library services, and details of digital skills training and uCreate makerspace studio.

New Students – IT Requirements and Support

It is important that new students are aware of technology requirements, as well as how we can help you.

IT and computing help

If you have questions about University IT and computing services, or are experiencing difficulties with any of them, please check here for our most-frequently-asked questions.

Library help

Main Library sign
There are various services providing library help and support.

Card help

The University of Edinburgh Card provides a form of identification, access to controlled entry buildings and library access for staff, students and Visitors.

Digital Skills and Training

The Digital Skills and Training team provides University level support to develop the digital and information literacy, desktop and IT productivity skills of University staff and students to help them work, research and study more effectively and to support continuing professional development.

Contact the IS Helpline

The IS Helpline can advise and assist on all manner of IT, e-Learning and Library queries.

Help Services user satisfaction survey

Each week we send out a satisfaction survey to collect feedback on users' experience of using the ISG Help Services.

Contact the Helpdesk

If you have a library related enquiry you can ask for assistance at an IS Helpdesk in any of the University of Edinburgh Libraries .