Information Services


Help with IT and library services, and details of digital skills training and uCreate makerspace studio.

IT and computing help

If you have questions about University IT and computing services, or are experiencing difficulties with any of them, please check here for our most-frequently-asked questions.

Library help

Online help and support for common library queries.

Card help

The University of Edinburgh Card provides a form of identification, access to controlled entry buildings and library access for staff, students and Visitors. Due to the Covid-19 pandemic we are currently unable to be on site; so production of student cards has ceased. We are currently considering the most effective and safe ways of producing and delivering your new/replacement student card and we will update our website when we have further details.


uCreate provides multimedia and specialist IT facilities for all staff and students on a self-service basis.

Digital Skills and Training

The Digital Skills and Training team help to develop the digital and information literacy, desktop and IT productivity skills of University staff and students to help them work, research and study more effectively and to support continuing professional development.

Contact the IS Helpline

The IS Helpline can advise and assist on all manner of IT, e-Learning and Library queries.

IT Support Desk

Free IT support sessions, open to all University students, staff and visitors.

Help Services user satisfaction survey

Each week we send out a satisfaction survey to collect feedback on users' experience of using the IS help services.