Help

If you have questions about University IT and computing services, or are experiencing difficulties with any of them, please check here for our most-frequently-asked questions.

There are various services providing library help and support.

The University of Edinburgh Card provides a form of identification, access to controlled entry buildings and library access for staff, students and Visitors. All new student cards for 2020 are being delivered to your term-time addresses or University Halls of Residence.

uCreate provides multimedia and specialist IT facilities for all staff and students on a self-service basis.

The Digital Skills and Training team help to develop the digital and information literacy, desktop and IT productivity skills of University staff and students to help them work, research and study more effectively and to support continuing professional development.

The IS Helpline can advise and assist on all manner of IT, e-Learning and Library queries.

Free IT support sessions, open to all University students, staff and visitors.

Each week we send out a satisfaction survey to collect feedback on users' experience of using the IS help services.