Information Services

Status and alerts

Current Status of Priority Services

DiscoverEdOK
Euclid webOK
Kinetics (KX)OK
LearnOK
MoodleOK
MyEdOK
Office 365OK
University WebsiteOK
WIKIOK

Current Open Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
Eleanor physical move from ACF to JCMB
  • Other
  • From: 11-Mar-2024 - 09:30AM To: 22-Mar-2024 - 05:30PM
  • 11 days, 8 hours Degraded
Eleanor needs to be physically moved from ACF to JCMB; the work will be carried out in three phases in order to minimise disruption and reduce the potential for outages. The stages are detailed in C2402-051 but are: migrate VMs to relevant hypervisors, then physically move servers between locations, then migrate the VMs back onto the moved hypervisors, and then repeat the process two more times.planned
Short Black Start test at the Appleton Tower datacentre
  • Other
  • From: 12-Mar-2024 - 08:30AM To: 12-Mar-2024 - 08:45AM
  • From: 26-Mar-2024 - 08:30AM To: 26-Mar-2024 - 08:45AM
  • 15 minutes At risk
  • 15 minutes At risk
Due to the discovery of a fault during the recent Black Start test at the Appleton Tower datacentre, Estates and IT Infrastructure would like to carry out regular short tests of the backup power infrastructure at the datacentre. Staff from IT Infrastructure and Estates will be on-site should any issues arise. Tests will last approximately 10 minutes and start at 8.30am.planned
Media Hopper video issue
  • Other
  • From: 17-Mar-2024 - 02:45PM To: 17-Mar-2024 - 02:45PM
  • Degraded
I have made the out-of-hours team aware, and it's being investigated.unplanned
Launch of the EventMAP Timetabler application
  • Timetabling
  • From: 18-Mar-2024 - 09:00AM To: 18-Mar-2024 - 05:00PM
  • From: 18-Mar-2024 - 05:00PM To: 20-Mar-2024 - 05:00PM
  • 8 hours Outage
  • 2 days At risk
Launch of the new application to enable the Timetabling Operations team in Student Systems to start planning the 2024/25 academic timetable using a new timetabling platform. This new service will run in parallel with the legacy live Scientia timetabling service which is running the 2023/24 timetable. No changes to the 2023/24 timetable service at this point in time. There are 3 inter-linked project go-lives for TTU027 Timetabler, TTU031 Booker and TTU029 incoming data integration from EUGEX and IDM to EventMAP SAAS.planned
Degraded WiFi Service
  • From: 18-Mar-2024 - 12:00PM To: 18-Mar-2024 - 12:00PM
  • Degraded
Investigation of degraded WiFi serviceunplanned
Upgrade of Qlikview Publication Hub and User Management Console
  • Other
  • From: 19-Mar-2024 - 09:00AM To: 19-Mar-2024 - 02:00PM
  • From: 19-Mar-2024 - 02:00PM To: 19-Mar-2024 - 05:00PM
  • 5 hours Outage
  • 3 hours At risk
Upgrade of the QlikView Access Hub and Management Console. Desktop QlikView applications are unaffected by this work.planned
Shibboleth IdP Servers to be rebuilt with Rocky 8
  • EASE
  • From: 19-Mar-2024 - 09:00AM To: 19-Mar-2024 - 01:00PM
  • 4 hours At risk
The Shibboleth IdP servers are to have their Operating Systems reinstalled as Rocky 8planned
Pure Live Upgrade v5.28.3-3
  • PURE
  • From: 19-Mar-2024 - 09:00AM To: 19-Mar-2024 - 02:30PM
  • From: 19-Mar-2024 - 02:30PM To: 19-Mar-2024 - 05:00PM
  • 5 hours, 30 minutes Outage
  • 2 hours, 30 minutes At risk
The upgrade of Pure Application to next version - v5.28.3-3 for Live environmentplanned
Network Dissruption - Old Medical School
  • Other
  • From: 19-Mar-2024 - 09:30AM To: 19-Mar-2024 - 09:30AM
  • Outage
Investigation of network dissruptionunplanned

Recently Closed Alerts

Affected ServicesDate/TimeImpactDescriptionPlanning
Resource Booker issue
  • Timetabling
  • From: 17-Mar-2024 - 01:15PM To: 19-Mar-2024 - 09:30AM
  • 1 day, 20 hours, 15 minutes Outage
The out-of-hours team(s) have been notified and will investigate the issue.unplanned