IS Helpline Operating Hours
The IS Helpline and NorMAN Out-Of-Hours service combine to provide 24-hour support for University users.
If you contact the IS Helpline outwith the main operating hours (see below) your request will be automatically transferred to our NorMAN Out-Of-Hours support team run by Northumbria University, who are able to deal with a wide variety of common IT queries, including many specific to University of Edinburgh systems.
The response to contact sent outwith the IS Helpline's operating hours will come from an ‘@northumbria.ac.uk' email address.
If NorMAN are unable to resolve your request, it will be passed on to the central IS Helpline for investigation. Please note that this may result in a short delay in finding a solution depending on the time the query is passed.
Regular semester operating hours
| Weekday | IS Helpline Operating Hours | NorMAN Out-Of-Hours Service |
|---|---|---|
| Monday | 08:00 - 20:00 | 20:00 - 08:00 |
| Tuesday | 08:00 - 20:00 | 20:00 - 08:00 |
| Wednesday | 08:00 - 20:00 | 20:00 - 08:00 |
| Thursday | 08:00 - 20:00 | 20:00 - 08:00 |
| Friday | 08:00 - 19:00 | 19:00 - 09:00 |
| Saturday | 09:00 - 17:00 | 17:00 - 11:00 (Sunday) |
| Sunday | 11:00 - 19:00 | 19:00 - 08:00 (Monday) |
Occasionally, any 'on campus' service will be affected by staff absence. If this occurs, we may need to transfer support to the NorMAN service at times other than those advertised.
Remember to check the University's Service Status and Service Alerts webpages, which are updated regularly to reflect the current status of the main services, and also to have a look at the IT & Computing FAQs and IS Alerts Twitter feed for further information to assist you with any issue you might have.