Information Services


Information on ordering your device and plan.


Please Be Aware

We currently only offer devices with a mobile plan.

Ready to place your order?

Placing an order for a new mobile device and price plan is easy with our simple online order form.  This should take no more than 5 minutes to submit but please ensure that you have obtained the following details before placing an order:

  • Authoriation from the budget holder for the order
  • Cost Centre
  • Account Code
  • Job Code
New Connection Request Upgrade Request
Phone Bolt-on Request Accessories Order
Number Transfer Request Change User's Details
Disconnection Request  


Keeping your old phone?

If you plan to port an existing mobile number we will require you to obtain what's known as a Porting Authorisation Code (PAC) from your existing mobile provider.

Not sure what to order?

For further information on the avaliable devices and plans please see our Avaliable Devices and Plans section

Do you have a question regarding ordering ?

For further information regarding ordering please see our Help And Support section

Get in touch

If you have any further questions about ordering, or don’t see a suitable option please do get in touch


Phone: +44 (0)131 650 9299

Privacy Statement 

 Information about you: how we use it and with whom we share it 


The information you provide will be used by the University to process the purchasing and billing of services within the University’s Managed Mobile Service. The information will be used to place orders, manage billing information to your department and record any purchase or contract details. 

The University uses an external company (Vodafone Group PLC) who process hardware orders and maintain the contract billing information on the University’s behalf.  

We are using information about you for contractual obligations and require personal details such as your name, office address and billing details to deliver your purchase and manage the billing cycle. 

Information about you will be shared with Vodafone Group PLC. 

We will hold the personal data you provided us for a period of 7 years 

We do not use profiling or automated decision-making processes.  

If you have any questions, please contact Service Management – 


 (link to website with remainder of privacy notice will be inserted here) 


 Data controller and contact details 

For data collected under this privacy notice, the University of Edinburgh (the “University”) is the Data Controller (as that term is defined in the EU General Data Protection Regulation (Regulation(EU) 2016/679), registered with the Information Commissioner’s Office, Registration Number Z6426984.  


You can contact our Data Protection Officer at Our data protection policy is on our website at 


Mandatory data sharing 


In addition to the primary purposes, we are also legally obliged to share certain data with other public bodies such as HMRC and will do so where the law requires this; we will also generally comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and proportionate.   


Transfers outside the EEA 


The University will only transfer data to countries outside the EEA when satisfied that both the party which handles the data and the country it is processing it in provide adequate safeguards for personal privacy. Details of such transfers and safeguards are on our website. 


Your rights  


You have the right to request access to, copies of and rectification or erasure of personal data held by the University and can request that we restrict processing or object to processing as well as the right to data portability (i.e. the right to ask us to put your data into a format that it can be transferred easily to a different organisation). If you wish to make use of one of these rights, please email your local contact.  

If we have asked for your consent in order to process your personal data you can withdraw this consent in whole or part at any time. To withdraw consent, please email your local contact, who will explain the consequences of doing so in any particular case and initiate proceedings for withdrawing consent.   




If you are unhappy with the way we have processed your personal data you have the right to complain to the Information Commissioner’s Office at but we ask that you raise the issue with our Data Protection Officer first.