Accessibility Statement for People and Money Pensions Website

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to: https://elxw.login.em3.oraclecloud.com/ (Pensions).

This application uses Oracle Software and is run by the University of Edinburgh. We want as many people as possible to be able to use this application. For example, that means you should be able to:

  • using your browser settings, change colours, contrast levels and fonts while retaining most functionality;
  • navigate most of the application using the keyboard or via speech command technology (including Dragon NaturallySpeaking);
  • listen to most of the application using a screen reader (including the most recent versions of Job Access with Speech (JAWS), NonVisual Desktop Access (NVDA) and VoiceOver);
  • use the application without encountering any time limits.

We’ve also made the application text as simple as possible to understand.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this application are not fully accessible:

  • reflow issues occur over 150% magnification, meaning users may have to scroll in two dimensions;
  • colour contrasts do not necessarily meet the recommended Web Content Accessibility Guidelines 2.1 AA standard;
  • pop-ups are frequent, and users are not always alerted when they appear;
  • keyboard navigation could be clearer in informing users where they have reached on a page;
  • data validation and error suggestions are not consistent and not present for all content;
  • alternative text and tooltips are not present on all non-text content;
  • some parts of the application are not fully compatible with mobile accessibility functionality, such as the ability to increase font size and change colours, and that it must be operated in portrait mode.

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

We will consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

Contact Scotland BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week:

Contact Scotland BSL service details.

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.2 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.2 AA success criteria:

  • Not all non-text content presented to users has alternative text
  • Display orientation does not configure for landscape as well as portrait mode on mobile devices
  • There may not be sufficient colour contrast between font and background colours, especially where the text size is small
  • Content can not be presented without loss of information or functionality, and requires scrolling in two dimensions
  • Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
  • Users are taken to new external links without warning to the user
  • It is not always clear to tell where you have navigated to when you are using a keyboard
  • Pop ups appear without the user being alerted (although we believe this may be an error, Oracle have stated they do not believe their pop ups count as a change of context but we record here for completeness.)
  • Data input errors are not always automatically detected and / or suggestions for correction are not given to users

We are working towards solving these problems and expect several improvements by April 2026. The site is not fully within our control as it uses an Oracle base solution. For the issues that are outwith our control and which sit with Oracle we will continue to liaise with them and seek solutions.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

We are not currently claiming that there is any content outwith the scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, working with the software supplier, Oracle, to deliver a solution or suitable workaround. Unless specified otherwise, a complete solution or significant improvement will be in place for those items within our control by October 2025.

Whilst we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this application

Preparation of this accessibility statement

This statement was prepared on 1 April 2022. It was last reviewed on 28 April 2025.

This application was tested by the University of Edinburgh’s Disability Information team in July 2021, using the Microsoft Edge (84.0.522.52), Mozilla Firefox (78.5.0esr) and Google Chrome (86.0.4240.198) browsers. Internet Explorer is still commonly used by disabled people, due to its accessibility features and compatibility with assistive technology, as shown in a UK government survey:

UK Government Assistive Technology Browser Survey.

However, the application is not functional in Internet Explorer, with a more recent world-wide usage level survey suggesting the other browsers are used more widely. In particular, when using a combination of different screen readers and browsers, Chrome has increased in popularity, and is now the favoured one in overall use:

WebAIM: Screen Reader User Survey 2021

We tested:

  • Spellcheck functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour et. cetera);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in a new tab or window;
  • Information conveyed in colour or sound only;
  • Flashing, moving or scrolling text;
  • Operability if JavaScript is disabled;
  • Use with screen reading software (for example, JAWS);
  • Assistive software (TextHelp Read and Write, Windows Magnifer, ZoomText, Dragon NaturallySpeaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits;
  • Compatibility with mobile accessibility functionality (Android and iOS).
  • Any drag functionality and alternatives;
  • Consistent help function;
  • No need to re-enter data already submitted;
  • Any cognitive tests.

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