Information Services

Remote Desktop

How to remotely connect to your office computer from another device via the University's Remote Desktop Gateway.

New users of Remote Desktop: Connecting for the first time

Preparation

a) Make your computer "wakeable"

University computers are set to “go to sleep” when they’re not in use, this is done to save energy.

Whenever you want to connect to your computer, you first need to wake it up using the Wake-On-LAN service in MyEd.

  

b) Tell IS Helpline  your computer name.

IS Helpline will configure your computer to allow you (and only you) to access it remotely.  

PLEASE NOTE: If you already have administrator access to your office computer, this step will not be necessary as you will already have the rights to remote in.

 
c) Setting up a remote desktop connection

Remote access from your Windows PC to your office Windows PC

Remote access from your Windows 10 PC to your office Windows PC

Remote access from your Mac to your office computer (Mac or PC)

Remote access from your iOS device (iPhone or iPad) to your office Windows PC

 
d) Test your connection

We recommend you test the connection to your office computer before working off-site.

  • On a laptop, set up a remote connection, log in and confirm you're able to connect successfully.
  • On a desktop machine, first attempt connecting from a colleague's office computer to make sure your credentials are authorised to log onto your own office machine.    

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Connecting any subsequent times

When connecting remotely subsequent to having gone through the initial setup, the process simply involves following the appropriate instructions below.

PC:
  • In MyEd, go to 'Services' > 'My Wake List'.
  • Press the alarm clock icon next to the desired computer to wake it up.
  • Go to the 'Start' menu on the PC from which you are connecting.
  • Type in mstsc and press Enter.
  • The Remote Desktop window that appears should already contain the name of the computer you wish to remote into, so press Connect.
  • Enter your username in the format ED\uun and type in your University computer logon password.
Mac:
  • In MyEd, go to 'Services' > 'My Wake List'.
  • Press the alarm clock icon next to the desired computer to wake it up.
  • Click the magnifying glass at the top-right, search for and open the Screen Sharing.app
  • Enter the full name of the computer. Remember, this can be found in your 'My Wake List' channel in MyEd.

  • Click Connect. If you had ticked the option to have your username and password remembered when setting up, the connection should not require you to type them in again.

iOS
  • In MyEd, go to 'Services' > 'My Wake List'.
  • Press the alarm clock icon next to the desired computer to wake it up.
  • If you are not connected to the University's eduroam wireless network, connect to the University VPN service which should have been set up in the instructions above.
  • On the iOS device, launch Microsoft Remote Desktop and press on the icon for your office Windows PC.
  • The connection should have your username and password remembered from when it was set up, so should not require you to type them in again.