Information Services

Getting set up

Brief preparatory steps before remotely connecting to University computers or services.

1. Protecting your personal machine

The University recommends Anti-Virus software for both Windows and Mac machines. Please see the following pages for full details on downloading and installing AV software for your personal machine to ensure that it is protected before you connect to any University computers or services:

Anti-Virus Overview

2. Enabling access to your office computer

If you require to be able to remote into your office computer you first need to make sure you are able to wake up the computer remotely in case it has been put into sleep mode. To do so, please follow the instructions on setting up the University's Wake-On-LAN service.

Once the computer is prepared for waking remotely, please contact IS Helpline to request Remote Desktop access to your office computer. Provide your computer's name as found in the Wake-on-LAN instructions.

Finally, move on to the instructions at Remote Desktop which describe the steps for remotely connecting.

PLEASE NOTE: You do not require VPN access (see below) to use the Remote Desktop service.

3. Virtual Private Network (VPN) service

If you need access to secure University services such as restricted websites or shared drives etc, which are only accessible when on the University network*, you will need to register for the University's Virtual Private Network (commonly abbreviated to VPN) and set up the VPN connection from your personal computer. To do so, you will need to make sure you are registered for the VPN service and also download an extra piece of software to allow you to connect to it:

Register to use the VPN service (if you've not already done so)

Download and configure the VPN  


* with the exception of connections from a managed Windows MDSD mobile device, which uses Microsoft DirectAccess