IT and computing help

Login Issues

FAQs on username, password, authentication issues and how to register for access to further services.

General authentication or login issues

Login issues

Changing/resetting your password

If you have forgotten your password and need to reset it or if you remember your password and simply want to change it, please follow the instructions below:

General authentication

Remote connection issues to computers on campus

If your computer on campus is frozen or shut down and you can't connect into it, Information Services will unfortunately not be able to restart it remotely.

In such cases, please contact your building's Facilities team to look at manually restart the machine on your behalf.

Card and door access issues

Door access help pages

Card services help pages

Registering for access to other University services

Do you need to register for a further particular University service? Please select from the following matrix of popular services for registration details.

Alumni Portal BI Suite - Reporting & analytics tools Committee Intranets
EdWeb - University website CMS system EUCLID - student life cycle management suite Job Vacancies
Turnitin - Plagiarism prevention & detection tool Unidesk - University call management system VPN - Virtual Private Network
Web Room Booking Wiki - The centralised University wiki service Visitor Registration System (VRS)

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