The Digital Safety Supporter Toolkit
The Digital Safety Supporter Toolkit is intended to support University staff and students who have a keen interest in promoting digital safety by disseminating information and fostering a culture of digital citizenship.
About the Toolkit
The Digital Safety Supporter Toolkit is intended to support the following members at the University:
- staff involved in student support, such as academic advisers, wellbeing advisers, student experience teams;
- students involved in peer support such as peer group mentors, cohort representatives, Student Union representatives, student society leaders;
- staff and students who are parents or carers, and
- other individuals within the University community who have a keen interest in promoting digital safety by disseminating information and fostering a culture of digital citizenship.
It aims to equip staff and students with the necessary knowledge and tools, raise awareness about potential digital safety threats, and develop a framework for effective and empathetic responses to digital safety incidents.
The Digital Safety Supporter Toolkit Information Sessions
We are organising a limited number of 30-minute information sessions introducing the new Digital Safety Supporter Toolkit. By attending, you will understand the digital safety and online harms landscape and the challenges facing the University community in more detail. You will gain more familiarity with support resources available for staff and students and engage in conversation about supporting your community members with their digital safety.
The sessions will be delivered by Shivani Rao, the Digital Safety Officer, who works to promote a secure and inclusive digital environment for our staff and students, through various activities in digital safety, citizenship and wellbeing such as webinars, communications and collaborations. These sessions will be held on the following dates and times:
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April 25 2024 - 15:00 to 15:30
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May 1 2024 - 11:00 to 11:30
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May 9 2024 - 12:00 to 12:30
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May 14 2024 - 11:00 to 11:30
Understanding the Digital Safety and Harms Landscape
- PEN America, an American organisation championing free expression, has put together the Online Harassment Field Manual, which includes a glossary of the wide range of behaviours under the umbrella of online abuse.
The Online Harassment Field Manual by PEN America
- This page, from RMIT University’s online course on Safety by Design on FutureLearn, puts together a typology of online harms.
Online Risks and Harms: Overview of Online Harms and Risks by RMIT University on FutureLearn
Initiating Conversations
Initiating conversations about digital safety and wellbeing is a crucial step towards supporting the members of our community in the digital realm. Whether it is sharing information, offering support or discussing sensitive topics, using safe and clear communication is key. When you share these resources or initiate a conversation to understand someone’s digital safety experiences and to support them further, remember to practice active listening by reflecting on what they are saying, asking clarifying questions and showing empathy to build a connection. Encourage your students or peers to share their experiences and to ask questions without the fear of judgement. Also, remember to emphasise the importance of privacy and confidentiality, and offer assurance that you are keen to create a safe space. Some resources for further guidance:
- It’s been emotional: how to manage difficult student interactions by Meg Cohen on Times Higher Education
- Starting cyber safety conversations with your students through the curriculum: And how you can involve academic staff in building a strong cyber security culture within your institution by Inside Out
Safeguarding and Disclosures
Be prepared for the possibility that the initiation of these conversations may help a student, peer or colleague gain the understanding and confidence to disclose negative online experiences. You should review the University’s guidance on supporting students, including information on responding to issues (EASE login required) and safeguarding/students in vulnerable situations.
Some further resources specific for digital safeguarding:
- Safeguarding, Young People and Virtual Delivery: Creating Safer Online Spaces – Digital Safeguarding by Charlotte Brooks, Ann Crafts Trust
- Safeguarding and Online Youth Work – Digital Safeguarding by UK Youth, NYA and The Mix
- Safeguarding Online by NCVO
Reporting a Concern
On receiving a disclosure, you should seek to understand what the individual would like from you, whether that is advice on making a formal complaint, further information on their options, or someone to share their experience with. However, if you are concerned that someone is in immediate danger, you should call 999. Find more information about helping someone in an emergency:
University of Edinburgh Resources
Support and guidance provided by the University and the Students’ Association that you can point someone towards if someone you know has been the victim of a digital safety breach.
IS Helpline
If you’ve been the victim of a phishing scam, online fraud, or hack, contact the IS Helpline immediately to report the issue. Your enquiry will then be forwarded to the relevant University department for further action.
Counselling Services
We know that digital safety breaches can greatly impact mental health and wellbeing. You can access specialist support for a variety of safety concerns, both online and off, through the Staff and Student Counselling Services.
Report + Support
The University’s Report + Support platform, managed by the Equally Safe team, allows both anonymous and named reporting of distressing situations related to sexual violence, harassment, sextortion, domestic abuse and stalking. It is recommended you access the platform via VPN from off-campus networks where possible. While reporting an incident through the Report and Support platform does not mean a complaint or conduct investigation is automatically instigated, support staff can discuss incidents further if you make a report by name.
Students' Association Advice Place Guidance on Harassment, Safety & Crime
General safety advice curated by the Students’ Association on what to do if you’ve been the victim of online harassment or discrimination and how to report a crime.
Advice Place Guidance on Harassment, Safety & Crime
Students' Association Advice Place Guidance on Complaints and Conduct
Advice on what kind of behaviour is considered misconduct and how to make a complaint to the University if your digital safety has been compromised.
Advice Place Guidance on Complaints and Conduct
University of Edinburgh Complaints Procedure
This webpage outlines the formal procedure for filing a complaint at the University when frontline resolutions have failed.
University of Edinburgh Complaints Procedure
Staying Updated with the Evolving Digital Safety Landscape
To keep in touch with the evolving technological landscape, you can subscribe to the following email newsletters:
- PROTECT! by Get Safe Online
- Internet Matters (scroll down to "Get latest online safety advice")
- Privacy International: Create New Account
- Common Sense for your inbox
- National Cyber Security Centre: Subscription Centre
- UK Council for Internet Safety
- Digital Skills Newsletter
Expand on the panels below to explore specialised supporter resources for staff and students in different roles.
- Using Peer Mentoring in Online Safety by HwB
- Become a Friend Against Scams with Friends Against Scams
- How to Help a Friend Online by Mental Health First Aid
- How to Help an Online Friend in Need by Ladan Nikravan Hayes on Talkspace
- Advice for Young People: Supporting Your Friends Online - Help for Hard Conversations by Internet Matters
- Staying Safe While Learning and Teaching Online on the Digital Safety, Wellbeing and Citizenship Web Hub
- Become an InfoSec Champion! with Information Security at the University
- Staying Safe Online Guide by Jisc. This guide covers guidance for senior leaders, online safety for staff, information on supporting students and reporting.
- Understanding and Managing your Online Reputation by the UKSIC
- Delivering Training to Schools and Professionals by the UKSIC
- Students aren’t giving up social media, so teach them how to question it by Stone Meredith on Times Higher Education
- Running safe and secure online meetings and calls by Matthew Davis on Times Higher Education
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Toolkit for Digital Safety Design Interventions and Innovations: Typology of Online Harms by the World Economic Forum
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Cyber Security Toolkit for Boards by the National Cyber Security Centre
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Higher Education Online Safeguarding Self-review Tool by the University of Suffolk
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Five ways universities can protect faculty from online harassment by Alexis Martinez on Times Higher Education
Understanding the Safety and Privacy Risks of Popular Social Media Platforms
To understand the privacy and safety risks of social media platforms that you don't use personally, you can review their privacy evaluations by the Common Sense Privacy Programme. These can be particularly helpful for staff members who may not be familiar with the design and risks of platforms that they do not use, but their students regularly use and may face online safety challenges with.
These evaluations are helpful to understand the various privacy and safety risks of each platform at a glance (note the last revised date on each evaluation). We recommend reading the "Overview" section to get a general summary of each platform's design from the privacy and safety perspective, or scroll down to find more detailed information on relevant aspects such as the Data Safety, Individual Control, or more sections.
- Privacy Evaluation for Facebook
- Standard Privacy report for YouTube
- Privacy Evaluation for WhatsApp Messenger
- Privacy Evaluation for Instagram
- Privacy Evaluation for TikTok - Real Short Videos
- Privacy Evaluation for Twitter (X)
- Privacy Evaluation for LinkedIn
- Privacy Evaluation for Snapchat
- Privacy Evaluation for Pinterest
- Privacy Evaluation for Reddit
- Privacy Evaluation for Telegram
- Privacy Evaluation for WeChat
As mentioned above, remember to stay connected with the ongoing conversation around popular platforms' evolving privacy policies.
Other Resources for Student Support Staff
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Professionals’ Online Safety Helpline by the UK Safer Internet Centre
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Scam Alerts Service – Sign up, its free by Which?
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Digital citizenship: creating safe and inclusive online learning spaces by Vicki Madden on Times Higher Education
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Digital wellbeing for you, your colleagues and students: Briefing Paper for Practitioners by Jisc
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Digital Wellbeing – Supporting students to develop healthy digital habits by Tribal
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Do you know how to Support Young People who have been Abused Online? – Digital Safeguarding by Charlotte Brooks, Ann Crafts Trust
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Creating Safe and Inclusive Online Spaces as part of Toolkits for Supporting Students
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Staying Safe While Learning and Teaching Online on the Digital Safety, Wellbeing and Citizenship Web Hub
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Social Media Research: Ethical Guidance for Researchers by the Centre for Data, Culture and Society
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Managing your Social Media Presence and Use as a Researcher by the University of Essex
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How to Become and Online Tutor - Safeguarding Considerations by SWGfL
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Netiquette: encouraging good behaviour in online classes by Sam Smidt and Joanna Stroud on Times Higher Education
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Meeting Digital and Technology Standards in Schools and Colleges from the Department of Education, UK Government
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Eliminating Harmful Digital Technologies in Universities: A Guide by Andy Farnell on Times Higher Education
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Risk Management Guidance by the National Cyber Security Centre
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Principles for the Security of Machine Learning Guidance by the National Cyber Security Centre
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Family Agreement by Childnet
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Leaflets for Foster Carers and Adoptive Parents by Childnet
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Find the Fake! By Internet Matters
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My Family’s Digital Toolkit by Internet Matters
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Tech Guide: Buyer’s Guide for Parents by Internet Matters
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Parental Controls by NSPCC
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Support for Parents and Carers to Keep Children Safe Online by the UK Government
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Helping Older People to Stay Safe Online: Our Top Tips by Agespace
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How Can I Keep Grandma and Grandpa Safe Online by Celeste Tholen on SafeWise
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How to Keep Seniors Safe in the Digital Age: A Social Media Guide by Mary James and Catherine McNally on All About Cookies
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Empowering Older Adults to Stay Safe Online by NI Cyber Security Centre
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An Activist’s Guide to Online Privacy and Safety by Cyber Ghost
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Upstanders and Allies: Taking Action Against Cyberbullying by Commonsense Media (Registration Required)
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A Little Means a Lot: How you can be an Online Active Bystander by Glitch
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Online Active Bystander Project by Gender Equity Victoria
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Bystander Intervention in the Age of Social Media: Navigating Online Harassment by EasyLlama
By effectively mobilising these resources, we can foster a community where everyone is supported with their online identities in a safe and respectful online environment.
© Shivani Rao, University of Edinburgh, 2024, CC BY-SA 4.0, unless otherwise indicated. The Digital Safety, Wellbeing and Citizenship resource pages are licensed under a Creative Commons Attribution ShareAlike licence, unless otherwise indicated. For licence permissions of linked resources outwith the university, please check the host website.