Information Services

MyEd Accessibility

Website Application accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Accessibility statement for MyEd

This web application is run by the University of Edinburgh. We want as many people as possible to be able to use MyEd. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • listen to most of the application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text as simple as possible to understand.

How accessible this web application is

We know some parts of this application are not fully accessible:

  • The system requires JavaScript
  • Some search boxes do not have spellcheck functionality
  • Some tooltips are missing
  • Some links open new tabs or browser windows without warning
  • When navigating using a keyboard a dotted line shows where you have navigated to. This could be made clearer.
  • There are some areas where the font size is very small
  • There are some areas where the colour contrast could be improved

What to do if you can’t access parts of this web application

If you need information on this web application in a different format like accessible PDF, large print, easy read, audio recording, braille etc, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form:


We’ll consider your request and get back to you within 5 working days.

If you are a member of the University staff or a Student you can use the free Sensus Access accessible document conversion service.

Further information on assistive technology, creating accessible documents, and services IS provides for disabled users can be found on the University website.

Reporting accessibility problems with this application

We’re always looking to improve the accessibility of this application. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS) directly.

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week. 

contactSCOTLAND-BSL service details

Visiting us in person

You can also contact us in person at one of our helpdesks:

Visiting our Helpdesk

All our helpdesks have hearing induction loops installed.  You can also find out about the acccessibility of our buildings:

Information on the accessibility of University Buildings

Technical information about this web application’s accessibility

The University of Edinburgh is committed to making MyEd accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some colour contrasts do not meet the minimum contrast levels required.

Tooltips are not always present for all icons and images.

  • 1.1.1 Non-text content  We plan to add text alternatives for all icons and images by September 2020. When we publish new content we will ensure that all images have text alternatives.

Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio.

Some content cannot be presented without loss of information when magnified to the maximum browser level.

  • ​​​​​​​1.4.10 - Reflow  We are auditing MyEd during 2020-2021 to identify all affected content and plan how to resolve this issue.  Some of this content is already planned to be replaced during 2020-2021 as part of a project to replace the University’s HR and Finance systems.  

How we tested this system

This system was last tested in June 2019. The test was carried out by the University of Edinburgh’s Disability Information Officer.   

We tested the MyEd web application, available at   We tested:

  • the homepage of MyEd
  • the most-used MyEd content, as determined by our analytics
  • a random representative sampling of other MyEd content

We did not test any of the sites or applications that MyEd links to.

We tested the following functionality MANUALLY:

  • spell checking
  • data validation
  • scaling using different resolutions
  • options to customise the interface (magnification, font and background colour changing etc)
  • keyboard navigation
  • warning of links opening in a new tab or window
  • operability if Javascript is disabled
  • use with screenreading software (JAWS)
  • TextHelp Read and Write (assistive software)
  • Zoomtext (assistive software)
  • time limits
  • access to specialist help

We checked to see if any of the following were present:

  • information conveyed in colour or sound only
  • flashing or scrolling text

What we’re doing to improve accessibility


  • We will continue to work to address the issues that we identified, and deliver a solution or suitable workaround as detailed above.
  • We use a design framework (EdGEL) which is stable and has been tested for accessibility issues. This cuts down, but doesn't totally remove, the risk of adding design elements that are not accessible.
  • A project is underway to create a website design and development framework for the University where accessibility will be a priority.  We will implement this design system on MyEd.
  • We will continue to monitor system accessibility and will carry out further accessibility testing if significant changes are made to the user interface or if a service user raises an issue. Where a user is unable to access any content, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged.

Information Services and accessibility

Information Services (IS) has further information on accessibility including assistive technology, creating accessible documents, and services IS provides for disabled users.


The statement was prepared on 12th July 2019. It was last updated on 07th May 2020.