About our website

Accessibility statement for University of Edinburgh (EdWeb)

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This website (which we call EdWeb) is run by the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability.

AbilityNet - My computer my way

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.

Addtional information on how to customise our website appearance

How accessible this website is

We know some parts of this website are not fully accessible:

  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some older PDF documents are not fully accessible to screen reader software

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille please contact the Information Services Helpline on 0131 651 5151 or use their online contact form.

Information Services online contact form

Get support

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please let us know: 

Report an accessibility problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly.

Contact details for the Equality Advisory and Support Service (EASS)

Contacting us by phone using British Sign Language

British Sign Language service

British Sign Language Scotland runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8am to 12 midnight, 7 days a week. 

British Sign Language Scotland service details

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

 Web Content Accessibility Guidelines version 2.1

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.1 AA success criteria:

  • Some custom content built outside the Content Management System does not have (or has had the relevant attributes stripped out) labels correctly associated with the form field

  • It is not possible to use a keyboard to access all the content

  • Information is conveyed as an image of text rather than as text itself so that it's not compatible with screen readers and other assistive technology
  • Most tooltips disappear as soon as the cursor moves. Also tooltips are not always present for all icons and images.
  • There may not be sufficient colour contrast between font and background colours especially where the text size is very small.
  • Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
  • Not all prerecorded audio-only or video-only media will have alternative media that presents equivalent information e.g. audio track with description of the action in a video with no sound
  • Not all video will have subtitles or subtitles that identify all speakers as well as noting other significant sounds e.g. laughter
  • Not all our PDF’s and Word documents meet accessibility standards
  • Some content cannot be presented without loss of information when magnified to the maximum browser level

  • It might not be possible for all form fields to be programmatically determined. This means that when using auto-fill functionality for forms not all fields will identify the meaning for input data accurately

  • Some content cannot be presented without loss of information if the line height, paragraph spacing, letter spacing or word spacing is increased.

Unless specified otherwise a complete solution or significant improvement will be in place by September 2020.

Content that's not within the scope of the accessibility regulations

Campus maps

It is unlikely that the map application for the University is fully accessible with all assistive technologies. However maps are currently not within the scope of the regulations.

There is lot of additional information available in different formats including maps to download and information in the AccessAble - UoE app available for iOS and Android.

Campus maps

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

WCAG 2.1 success criterion 4.1.2 (name, role value)

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have commissioned an audit service to assess the accessibility of our PDFs and plan to either fix these or replace them with accessible HTML pages by September 2020. We will also try to ensure any new PDFs or Word documents we publish will meet accessibility standards and where we find any that are not accessible we will rectify this as soon as possible. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archive material such as news articles published before 2018.

Regulations for PDFs or other documents published before 23 September 2018

Example news archive

How we tested this website

This website was last tested in August 2019. This is part of a monthly auditing process. The test was carried out by a set of automated auditing tools. We also run some of our own reports using WebAims WAVE accessibility evaluation tool. The testing is followed by manual prioritisation of any issues with key user journeys.

Our approach to accessibility testing and sample pages

Design framework

The central University of Edinburgh website uses a design framework we call EdGEL. This framework was built with accessibility in mind from the outset. All the page and design elements for the website are run from the framework. However a major accessibility review was carried out in May 2017. A number of accessibility issues were found and corrected at that point. There have been no major changes to the design framework since that point.

What we're doing to improve accessibility

  • A regular monthly central website audit using an automated service, followed by manual prioritisation of issues with key user journeys
  • We use a design framework (EdGEL) which is stable and has been tested for accessibility issues. This cuts down, but doesn't totally remove, the risk of web editors adding design elements that are not accessible
  • A full University web estate audit to assess issues with site accessibility, security and data protection. This has led to over 200 sites being decommissioned in December 2018.
  • Publishing a University web strategy and governance approach
  • A project is currently in place to upgrade the software that runs the University website. During this process accessibility will be one of overarching principles and priorities. Some existing accessibility issues with resolved during this development work.
  • Support, guidance and training process in place for all University staff to increase awareness of accessibility and what our responsibilities are
  • University projects to promote and improve accessibility such as a pilot media subtitling project in 2019
  • Project in 2019 - 2020 to create a website design and development framework for the University where accessibility will be a priority.

This statement was prepared on 16 September 2019. It was last updated on 23 September 2019.