Accessibility statement for University of Edinburgh (EdWeb)
Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
This website (which we call EdWeb) is run by the University of Edinburgh and is on the www.ed.ac.uk domain.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS (Job Access with Speech), NVDA (NonVisual Desktop Access) and VoiceOver)
We’ve also made the website text as simple as possible to understand.
Customising the website
AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible.
With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.
If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:
How accessible this website is
We know some parts of this website are not fully accessible:
- some parts may not be fully compatible with screen readers
- you may not be able to access all content by using the keyboard alone
- not all media will have a transcript or be subtitled
- some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
- some older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please contact the Information Services Helpline on 0131 651 5151 or use their online contact form. We'll try and respond as quickly as possible but this will be no more than 5 working days.
Information Services online contact form
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please let us know:
We'll try and respond as quickly as possible but this will be no more than 5 working days.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly.
The government has produced information on how to report accessibility issues:
Contacting us by phone using British Sign Language
British Sign Language service
contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week.
Technical information about this website’s accessibility
The University of Edinburgh is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.
The full guidelines are available at:
Non accessible content
The content listed below is non-accessible for the following reasons.
Noncompliance with the accessibility regulations
The following items to not comply with the WCAG 2.1 AA success criteria
It is not possible to use a keyboard to access all the content
- Information is conveyed as an image of text rather than as text itself so that it's not compatible with screen readers and other assistive technology
- Most tooltips disappear as soon as the cursor moves. Also tooltips are not always present for all icons and images.
- There may not be sufficient colour contrast between font and background colours especially where the text size is very small.
- Visual information to identify user interface components, such as keyboard focus, do not always have a sufficient contrast ratio
- Not all prerecorded audio-only or video-only media will have alternative media that presents equivalent information e.g. audio track with description of the action in a video with no sound
- Not all video will have subtitles or subtitles that identify all speakers as well as noting other significant sounds e.g. laughter
- Not all our PDF’s and Word documents meet accessibility standards. From May 2020 onwards we are running a series of workshops and campaigns to highlight this issue and train users in how to audit and then improve the accessibility of these documents.
It might not be possible for all form fields to be programmatically determined. This means that when using auto-fill functionality for forms not all fields will identify the meaning for input data accurately
Google reCAPTCHA causes an accessibility error due to a missing label. We have researched and explored ways to fix this but have unfortunately not found a solution. We have tested with a screen reader and different browsers and it is still possible to interact with and solve the reCAPTCHA. Also using the audio test to solve additional verification works with a screen reader. It worked especially well using the Chrome browser.
While we have a 'Skip to content' link on every page when new users access the website they will receive our cookie consent banner at the top of the page. This can't be skipped over as it's important to get consent for cookies to comply with the General Data Protection Regulations. We do not believe this to be an accessibility issue but it does mean that the site will fail some automated accessibility tests. Once a user has chosen their level of consent they will then be able to access the 'Skip to content' link.
We aim to improve our websites accessibility on a regular and continuous basis. See the section below ('What we're doing to improve accessibility') on how we are improving our site accessibility.
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Content that's not within the scope of the accessibility regulations
It is unlikely that the map application for the University is fully accessible with all assistive technologies. However maps are currently not within the scope of the regulations.
There is a lot of additional information available in different formats including maps to download and information in the AccessAble - UoE app available for iOS and Android.
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have commissioned an audit service to assess the accessibility of our PDFs and plan to either fix these or replace them with accessible HTML pages by September 2020. We will also try to ensure any new PDFs or Word documents we publish will meet accessibility standards and where we find any that are not accessible we will rectify this as soon as possible.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archive material such as news articles published before 2018.
What we're doing to improve accessibility
- A regular monthly central website audit using an automated service, followed by manual prioritisation of issues with key user journeys
- We use a design framework (EdGEL) which is stable and has been tested for accessibility issues. This cuts down, but doesn't totally remove, the risk of web editors adding design elements that are not accessible
- A full University web estate audit to assess issues with site accessibility, security and data protection. This has led to over 200 sites being decommissioned since December 2018.
- Publishing a University web strategy and governance approach
- A project is currently in place to upgrade the software that runs the University website. During this process accessibility will be one of overarching principles and priorities. Some existing accessibility issues were resolved during this development work.
- Support, guidance and training process in place for all University staff to increase awareness of accessibility and what our responsibilities are.
- From May 2020 onwards we are running a series of workshops and campaigns to highlight the importance of Word and PDF accessibility and train users in how to audit and then improve the accessibility of these documents.
- Project in 2019 - 2020 to create a website design and development framework for the University where accessibility will be a priority.
Accessibility improvements, bug fixes and development work to fix issues will be recorded to keep a record of work completed.
Preparation of this accessibility statement
This statement was prepared on 16 September 2019. It was last reviewed on 3 August 2020.
This website was last tested in January 2020. The test was carried out by the Website and Communications team.
While the website was last tested in January 2020 there is also a monthly auditing process. Tests are carried out using a set of automated auditing tools. We also run some of our own reports using WebAIM WAVE Web Accessibility Evaluation Tool. The testing is followed by manual prioritisation of any issues with key user journeys.
The central University of Edinburgh website uses a design framework we call EdGEL. This framework was built with accessibility in mind from the outset. All the page and design elements for the website are run from the framework. However a major accessibility review was carried out in May 2017. A number of accessibility issues were found and corrected at that point. There have been no major changes to the design framework since that point.