Delivering Enhanced Support to Students
Guidance for Student Advisors/UoE staff to provide enhanced support to those students who have that provision as part of their Schedule of Adjustments
The ‘Enhanced Support’ adjustment is in place to highlight a student who may need more nuanced or individualised support from a Student Adviser due to a disability or condition.
If a School decides the enhanced support will be provided by someone other than the Student Advisor, they should provide the name of the individual to the Disability & Learning Support Service (DLSS) at email@example.com.
In addition to usual roles and responsibilities, the Student Adviser will:
Arrange an initial meeting to discuss the individual student’s needs. At this meeting the SA may wish to focus on:
- Key areas of support the student feels they may require due to their disability or condition.
- Key times the student feels they may need enhanced support, e.g. close to assessment deadlines/exams; at transition points such as starting a new semester.
- Determine how regularly SA/student need to meet, e.g. once per month, 2 weeks before coursework deadlines. It is important to remain aware of boundaries and not overcommit SA time.
- Determine how best to contact the student, e.g. email, phone, Teams.
- Ascertain how the student is managing coursework and deadlines, and offer help to keep on track with their studies.
- Act as a key contact between the DLSS and the student, liaising with DLSS surrounding any concerns or issues regarding learning adjustments or disability.
Examples of enhanced support may include:
- Giving some assistance with organisational skills and deadline reminders.
- Offering practical help with understanding course requirements and university routines.
- Helping the student to manage anxieties in relation to workload.
For further advice and guidance, please contact DLSS on firstname.lastname@example.org and we’d be happy to help you.