Information Services

Help & Support

Use our self-support pages to find out more about Learn training, frequently asked questions, known issues and consultations.

FAQs

A compiled list of frequently asked questions on topics including course content, grades, notifications and discussion boards.

Training and Events

In addition to self-support materials there are a number of training sessions and events throughout the year. This training is aimed at Instructors, Course Organisers and Admin staff. The Learn Service Team will also provide consultancy and workshops on request where appropriate

Self-support materials

You can find online documentation and training for Learn through the Blackboard help site and Lynda.com.

Consultations

We can meet with you to discuss your course requirements in Learn.

Known Issues

From time-to-time you may experience some unexpected behaviour from the Learn environment. If this is the case you can check our list of Known Issues for more information. We welcome feedback on Learn so we can continue to improve the service

Feedback

We are continually looking to improve the Learn service and the support that we provide. We run multiple feedback events during the year, and we are always open to new ideas and suggestions via our feedback form.

Need any help?

If you have any queries about using Learn then you can contact the IS Helpline and your call will be directed to the most appropriate person to deal with your request.