Following the delivery of the student recruitment theme in 2008, we’ve worked with colleagues across the University to successfully launch several strategic themes, including the Student Experience Project and Edinburgh Global.
We have been working with the Helpline team to enhance the quality and efficiency of IT support to students, and to improve self service capability. Over the course of 2016/17, we are undertaking an iterative cycle of student research and self-service material enhancement, with the focus on issues that cost IS the most in terms of Helpline support overhead.
We’re currently doing some work to support the Student Experience Services Communications (SES Comms) project.
As part of this, we reviewed the Personal Tutors and Student Support Officers (PTs and SSOs) website to ensure it successfully met its objectives of providing easy access to key advice and guidance for staff in these roles working to support students.
Our editorial team had 1 FTE to support the Student Experience Project.
Our work in this area included:
The four Global Academies are part of the Edinburgh Global initiative, and aim to develop a global network of experts capable of finding innovative solutions to the world’s most challenging problems. The development and maintenance of the online presence for the Global Academies was one of our key projects.
Strands of work included:
With the support of central unit and college office prospective postgraduate and website managers, a paper was drafted to recommend investment beginning in 2012-13 to cover:
This project demonstrated the efficiencies to be gained by Colleges and Schools when they share a content management system. The Website Programme Team helped the Quality Unit in SASG draft guidelines for essential and desirable content, in preparation for the 2011 Institutional Review (ELIR). The Team also delivered a framework of editorial guidelines, created essential copy for selective re-use, and led the pro-active management of content revisions and development across School and College sites.
The website was launched in October 2010 to coincide with the launch of the Edinburgh Sustainability Awards. The second phase of content was published in May 2011 to support and enhance the print publication of Social Responsibility and Sustainability Highlights. All stakeholders are delighted with the results and further additions are being made on an ongoing basis.