Academic Confidence

Discover how to make the most of our supportive library services and expand your learning toolkit with expert online guides. From finding your perfect study space to developing powerful research skills, find resources to succeed academically.

Laptop Loan Service

The University offers medium and long-term laptop loans to undergraduate and postgraduate students in severe financial difficulty. These devices are intended as primary working tools for those unable to purchase or repair their own.

Learn more about the Laptop Loan Service.

Widening Participation Library Subject Guide

Discover how to navigate our campus libraries with confidence, from quiet study spaces and free laptop loans to dedicated rooms for student parents. Whether you need quick advice, 1:1 support, or help finding resources, explore the tools designed to help you succeed academically and save time.

Learn more about Library Support.

Study Hub

Expand your study strategies with our collection of free online resources. From mastering academic writing to navigating complex research projects, discover practical guides designed to build your confidence and help you thrive in every aspect of your learning journey.

Explore Study Hub resources.

Need support? Your Student Adviser is here to help

University comes with its own language and processes, and it's completely normal to feel unsure about where to start, you don't have to navigate this alone. Your Student Adviser is here as your dedicated partner to help you thrive. Whether you're unsure about mitigating circumstances forms, nervous about visiting academic teaching staff during drop-in/office hours, or want some guidance on how to turn feedback into better grades, your Student Adviser is here to demystify the process.

Your Student Adviser

Don't wait until you're stuck, book a chat with your Student Adviser to navigate the unspoken rules of university life. Here are five examples of questions to get you started:

  1. "How do I make the most of Drop-in/Office Hours?"

    Learn how to build relationships with academic teaching staff and get informal guidance that isn't available in lectures.

  2. "What support is available if I'm struggling financially or personally?"

    Discover funds, extensions, or wellbeing services you may have not known existed.

  3. What specific support exists within my own department?

    Discover resources like subject-specific workshops, or dedicated staff contacts that are unique to your course and school.

  4. "How do I navigate the process for extensions or exceptional circumstances?"

    Get the facts on deadlines and forms before you're in a crisis, so you know your rights and options.

  5. "What are the best ways to balance my studies with work or family commitments?"

    Get tailored strategies for time management and accessing flexible learning options that fit your life.

Remember: Your Student Adviser has heard it all before, and there is no such thing as a "silly" question.


The Royal Literary Fund (RLF) Fellows offer one-to-one practical sessions to help you improve your writing, whatever your subject or level of study.

Learn more about the Royal Literary Fund Fellow.

A 30-minute one-to-one appointment with an Academic Skills Consultant or Tutor can help you develop effective study strategies and enhance your approach to your academic work.

Learn more about Study Skills Consultations.

Your Cohort Lead can support you with academic related guidance during your studies.

Find out more about your Cohort Lead.


Q: What exactly are "Drop-in/Office hours", and do I need a specific problem to go? 

A: Drop-in/Office hours are dedicated times when your academic teaching staff are available just for you. You don't need a crisis or a perfect question to attend. Many students use this time to discuss an essay idea, or ask for clarification on a lecture point. Think of it as a casual chat to build a relationship with your teacher. They want to see you there.

Q: I got a lower grade than expected. What does this mean? 

A: University marking is different from school; a 55% can be a solid pass, and everybody gets critical feedback. The skill here is looking at your feedback. Instead of focusing on the number, look at the comments. Academic teaching staff can help you decode what the markers are asking for during their drop-in/office hours, and create a plan to improve on the next assignment.

In addition, your cohort lead will build an academic community through group activities such as academic drop-ins. 

Q: What are "Exceptional Circumstances," and when should I use them? 

A: This is the formal process for telling the university when something outside your control (illness, bereavement, personal crisis) has affected your studies. Many students wait until it's too late because they feel they need "proof" or don't want to complain. If you are struggling, speak to your Student Adviser early. They can guide you through the form and explain what evidence is needed, ensuring you aren't penalised for things beyond your control.

Q: How do I choose the right optional courses? What if I pick the wrong one? 

A: It's normal to worry about making the "wrong" choice, but courses are often more flexible than they seem. The hidden trick is to look beyond the title: read the course descriptor, check the balance of assessment, and talk to other students who have taken it. Your Student Adviser can help you align your choices with your strengths and career interests.

Q: Is it okay to ask for help with money or housing issues? 

A: Yes, many students assume they must handle everything alone or that funds are only for “extreme” cases. In reality, the University knows that life can throw curveballs and we can provide emergency loans, budgeting advice and hardship funds to support you to keep studying. Asking for help is a proactive step, not a failure. Your Student Adviser or the Advice Place can have a confidential chat about what you might be eligible for.


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