Error & Problem Resolution
Find out how to resolve errors or specific scenarios you may come across when processing resits.
This section may be added to as new issues/scenarios arise.
Student doesn't show on the enter marks screen
The student does not show under the resit item, component or assessment in the Enter Marks screen.
No assessment structure in the resit record
A resit record has been created for the student but when you look in the little i button there is no assessment structure so you can't enter item, component, or assessment marks.
An error occurs when ratifying
You've added a final course result in the resit record but see an error when you try to ratify it.
I've undone the resit, changed the first sit result and it created a new resit record
In this scenario it might look like you didn't get a chance to publish the new first sit course result, but you just need to go back to the first sit tab and click RePublish.