Information Services

Help and support

How to find support should you need our help.

Day to day support and advice  

Access to my website and hosting admin tools is not working / blocked. 

You may have been temporarily blocked from the server due to suspicious behaviour. Please try again after at least 30 mins.


Please direct any other issues with website performance or availability to IS Apps Service Management via the IS Helpline. Note that end-users should first contact their local computing support officer to clarify any perceived issues with a currently running service.

Can you update the content on my website?

Whilst we offer a range of services - from hosting through to website design and development - we are unfortunately unable to make changes to the written or pictorial content on an individual customer's website.

We suggest trying to identify any local expertise within your School or department who could offer some ongoing support for your site's content.

eLearning and IS Skills Development
19 Buccleuch Place
Edinburgh, EH8 8LN

Additional resources

The University’s supported Browser policy is available at: