User Services is made up of three sections.
Section Manager: Barry Croucher
Help Services is the first point of contact for users to present enquiries and request help.
It offers first-line support covering library and e-learning to all the user communities within the University and to the general public.
Section Manager: Neil Bruce
User Support encompasses the IS Helpline first-line support team and the Operational Services second and third line background teams. It primarily provides IT support for desktop and personal computing services across all platforms, but also has an advisory role for Support Group units and service management improvement activities.
Section Manager: Abdul Majothi
The Relationship Management team is in place to strengthen relationships between Information Services Group (ISG) and the University Community. The team are proactive in helping stakeholders across the University access the maximum value from ISG common services.