Sections

User Services is made up of three sections.

Help Services

Section Manager: Barry Croucher

Help Services is the first point of contact for users to present enquiries and request help.

It offers first-line support covering library and e-learning to all the user communities within the University and to the general public.

User Support encompasses the IS Helpline first-line support team and the Operational Services second and third line background teams. It primarily provides IT support for desktop and personal computing services across all platforms, but also has an advisory role for Support Group units and service management improvement activities.

Relationship Management

Section Manager: Abdul Majothi

The Relationship Management team is in place to strengthen relationships between Information Services Group (ISG) and the University Community. The team are proactive in helping stakeholders across the University access the maximum value from ISG common services.

This article was published on 31 Jan, 2019