User Support
User Support falls under the User Services and encompasses the IS Helpline first-line support team and Operational Services second and third-line background teams.
What we do
The remit of the User Support teams covers a wide spectrum, focusing mainly on IT and computing support, remote assistance and advice on University services.
IT Support Desk
The IT Support Desk provides free clinic-style sessions, open to all University students, staff and visitors, where we assist with a wide range of software faults as well as general system clean-up and maintenance of personal devices.
Contact the IS Helpline
The IS Helpline is the first point of contact for all IT and computing matters around the University. This can be via the Unidesk Self-Service Portal, email or telephone.
Comments, Suggestions and Complaints
How to comment on, make suggestions or complain about Information Services and how we will respond in accordance with the University Complaints Handling Procedure.
Vision, Mission & Goals
A look at the User Support's vision, mission and goals in providing Service Desk support to all University users.
KPIs and Reports
User Support regularly generates Key Performance Indicators (KPIs), service reports and survey results to track and evidence work, development and progress.