Go Abroad


The Study and Work Away Service provides administrative support to students and staff participating in a broad range of international activities.

Contact us by email

Drop-ins and appointments

Following the Covid-19 outbreak, SWAY is transitioning to hybrid working.  You can contact us by phone or by MS teams during our drop in hours.

 Before getting in touch

In some instances, SWAY may not be best placed to answer your enquiry, or there may be additional resources needed to help you in advance of your appointment:


Should an emergency situation occur whilst you are abroad, your first action should be to make contact as soon as possible with your nominated contact at your host university or place of work, and your family. Your local contact often has the local knowledge and “know how” to advise and support you.

It is also very important for you to contact the University of Edinburgh.

University of Edinburgh emergency contacts during office hours

During hours emergency line (Monday-Friday, 9am-5pm) 0131 651 5999

Please note this number is for emergencies only. In the event of a critical health and safety emergency during your time abroad, you should call SWAY to let us know if you have:

  • Immediate concerns about your personal well-being or safety in your host country
  • Immediate concerns about the general safety in your host country (e.g. heightened risk of conflicts, terrorism, natural disasters, sudden border restrictions)
  • A medical emergency, or serious health concerns that will impact your activity abroad

Please note we will not be able to respond to your enquiry on this number if it is not a critical emergency situation. Please email us or call us during drop-in times instead for all other issues including visa issues, flight delays, late documents etc.

If you need to get in touch with someone at the University in an emergency outside of usual office hours (Monday to Friday, 9am - 5pm), please use the following number: 

University of Edinburgh phoneline - Out of hours emergency contact

Contact details