Making an appointment
You can make an appointment, by telephone, by email or by writing to us. You can only make a booking for yourself, and not on behalf of someone else.
If all available counselling spaces are full we will have a waiting list for appointments. We will take your name and details and contact you when a counsellor becomes available. You do not need a referral from your GP or any other professional to make an appointment.
Please note: if your telephone does not accept withheld numbers we cannot phone you back. If this is the case, please contact us again.
Waiting times for new clients.
The length of time on the waiting list varies depending on the availability of our counsellors. Currently, we hope to offer day time appointments within 13 weeks and evening appointments (6pm and 7pm) within 4 months. This is an approximation and we cannot guarantee that we will always be able to offer you an appointment within these time frames.
Waiting times for clients who have accessed our service previously.
Most of our counsellors offer counselling to clients who have accessed our service previously, although the waiting times are a little longer. Our current waiting times for clients returning to our agency are 4 months for day time appointments and 5 months for evening appointments, however, we aim to offer you a suitable appointment as soon as possible.