University contacts

Emergency student support (out-of-hours)

Students who experience a crisis or emergency outside normal working hours (9am-5pm), or a parent or supporter of a current student, can contact the University for support through the University Security 24/7 contact number 0131 650 2257. 

This service is for when you urgently need to speak to a member of staff but the University is closed and the problem is too urgent to leave until offices open.  

University offices are closed:

  • between 5pm and 9am (GMT) time Monday to Friday)
  • at weekends (Saturday and Sunday)
  • during University-recognised holidays. 

Semester dates

Out-of-hours student emergency

In the event of a student emergency contact University Security by calling 0131 650 2257.

(from another University phone call 502257)

You will speak to a member of our Security team who will take further details of your situation. Security may be able to provide the support or answers that you need. Where this is not possible and the situation is urgent, you may be transferred to a duty member of the student services team at the University.

Contact security

This service is not designed or intended in any way to replace the role of the emergency services or other relevant agencies such as GP's or other local NHS provision.

For family, friends and supporters of students:

If you would like to inform us of an emergency situation relating to a University of Edinburgh student, please call Security on 0131 650 2257 and they can direct you to the appropriate support.

Other emergency support available out of hours

Medical emergencies

If someone is seriously ill or injured, and their life is at risk, call 999.

If you are worried about someone who is ill, call 111.

Mental health crisis support

If someone is in immediate danger call 999.

If the crisis is not life threatening, call NHS 24 on their 24 hour phone line 111.

Other sources of mental health support


Student support and information

Tel: 0131 557 4444 (8pm – 8am)

Nightline online chat


Confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day.

Freecall: 116 123



24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.

Text: 85258

The Edinburgh Crisis Centre:

Open to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link below:

The Edinburgh Crisis Centre

Free phone 0808 801 0414

Text on 07974 429 075

Urgent social care or someone at risk of harm 

In the evening and at weekends / public holidays, call Emergency Social Work on 0800 731 6969

Other useful numbers:

Police Scotland – non emergency phone contact – 101

Royal Infirmary of Edinburgh - 0131 536 1000

Royal Edinburgh Hospital - 0131 537 6000

Fire and Rescue Service – 999

Coastguard - 999


Contact us through an online sign language interpreter

British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.

Find out more on the Contact Scotland BSL website