Social Responsibility and Sustainability

Reporting faults

Everybody can and should report problems in their building as soon as possible.

Any faults in University buildings should be submitted online by nominated Fault Reporters

Web access is available to nominated staff who have a responsibility for reporting maintenance issues for their building and/or department.

Access the online Estates Helpdesk (nominated users only)

Find the authorised Fault Reporter for your building

What to do in an emergency

In the event of an emergency e.g:

  • people trapped in a lift
  • gas leak
  • forced entry to a building

telephone the Helpdesk on 0131 650 2494 (ext 502494).

Report  faults/request services via the Estates Helpdesk

If you are not a nominated Fault Reporter, you can contact our telephone Helpdesk:

0131 650 2494 (ext 502494)

8am-6pm, Monday-Friday

Please be ready to tell the Helpdesk Technician:-

  • Your name & job title
  • Your contact details
  • The exact location of the fault, building, floor, room number
  • A brief description of the fault or request - please provide as much information as you can (e.g loss of heating, dripping tap, ). This will help the Helpdesk Technician to assess the fault and assign it to the appropriate work team.

You will be given a unique reference number which should be retained to track progress. 

How do I become a nominated user?

Access to the new Estates Helpdesk fault reporting system is restricted to nominated users due to current license restrictions.  New applications for nominated users can be made where an existing user can be replaced, or where the business requirements have changed.

Applications will only be considered upon receipt of a completed application form signed by your Head of Section/Director of Professional Services. 

New nominated user application form

Please submit application forms to

Out of hours

Building and maintenance issues can only be reported during working hours. Security issues (including break ins, personal safety concerns and theft) can be reported 24 hours a day.

Security hotline

0131 650 2257

Internal emergency number

2222 (from any University phone)