Service Guide

A guide to services available via the Estates Helpdesk

The Estates Department is responsible for maintaining and developing the University estate, 24 hours a day, 7 days a week. The quality of service we provide is very important to us, and we recognise how providing a good service with clear access to these services can positively impact the operations of our customers.

This guide is designed to provide guidance to our customers on what services are available via the Estates Helpdesk, how to access these services, and explain how they work.