Estates Helpdesk & fault reporting

How to report a fault and contact the Estates Helpdesk.

The Estates Helpdesk is the central point of contact for all customers. Any faults in University buildings should be submitted online by nominated Fault Reporters. 

Web access is available to nominated staff who have a responsibility for reporting maintenance issues for their building and/or department.

Access the online Estates Helpdesk (nominated users only)

Find the authorised Fault Reporter for your building

What to do in an emergency

In the event of an emergency e.g:

  • people trapped in a lift
  • gas leak
  • forced entry to a building

Telephone the Helpdesk: 0131 650 2494 (ext 502494).

Outwith the Helpdesk hours, please contact the University's Security team: 0131 650 2257 or ext 2222 (emergency, internal only)

Estates Helpdesk

About the Helpdesk team  

Our Helpdesk Technicians process fault reports received either from the online Helpdesk or by the information received by telephone and passing them to the relevant work team for action. The Helpdesk is staffed by Eileen Mullan, Emma Lewis, Gordon Pollok, Felicity Halfpenny, Anna Sochacka and Ciaran Melanaphy. They are responsible for managing all fault reports and work requests.

About the Maintenance Services team

We have technical and craft trained staff who carry out general maintenance/repairs related to their skills and expertise. The maintenance of University buildings is carried out by these staff and external contractors employed by the Estates Department. The teams are organised into five area teams - geographically focused rather than College focused and will be supported by trade specialists.


Contact us through an online sign language interpreter

British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.

Find out more on the Contact Scotland BSL website