Help & guidance information

Step by step instructions and guides.

Guides for customers  

Accessing Web Central via HARMAN

Accessing Web Central - Guide for Customers (477.42 KB PDF)

How to report a fault and raise a work request using the online system

Customer User Guide (2.83 MB PDF)

Customer Support Documents

"How To" Customer Support (741.98 KB Word)

Customer Changes Guide (716.97 KB Word)

Glossary - a guide to terms and abbreviations

Glossary (55 KB Word)

Guides for Estates Staff

Accessing Web Central via HARMAN

Accessing Web Central (478.6 KB PDF)

Reviewing and approving a work request

Helpdesk User Guide (2.44 MB PDF)

Reviewing a team work request list, assigning to a craftsperson and completing a work request

Supervisor User Guide (7.47 MB PDF)

"How To" Manage a Work Request (749.4 KB Word)

Using the Mobile Application

Mobile User Guide 2023 (2.76 MB PDF)

"How To" Mobile App (929.71 KB Word)

Health and Safety Documents

H&S Safe Ways of Working (40.92 KB PDF)

H&S Risk Assessment is pretty straightforward (239.27 KB PDF)

H&S General Notes (43.04 KB PDF)

H&S Golden rules for risk assessment (30.82 KB PDF)

H&S Toolbox talk dynamic January 2018 (517.08 KB PDF)

H&S General Notes (34.67 KB Word)