University Secretary's Group

Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities.

If a complainant has exhausted all of the stages of the University complaint procedure and the student or member of public is dissatisfied with the way in which the complaint has been handled by the University, there is a right of appeal to the Office of the Scottish Public Services Ombudsman (SPSO). The SPSO will consider the case and make a decision on whether to investigate.

It is important to note that the SPSO can only investigate whether a complaint has been handled appropriately by the University and does not look again at the substance of the original complaint. The SPSO can only consider complaints when investigation is complete at University level.

Information on how to complain to the SPSO and on how it handles complaints can be found on the SPSO website.

Scottish Public Services Ombudsman website