Information Services

Frequently Asked Questions

If you need help using the equipment loan service, please refer to these FAQs in the first instance.

How do I make a booking?

Log in to the online booking system using your EASE credentials. Next select your chosen collection and return dates/times and browse the equipment catalogue using the categories or the search box. Then click Book. For detailed instructions see here: Equipment Loans - How To Guide (PDF)

Note that if you have not used the booking system before, you will be prompted to complete a registration form the first time you login. Once your account has been activated, you will then be able to make bookings. See here for details: Equipment Loans - First Login Guide (PDF)

How do I cancel a booking?

Go to My Bookings, find the item you no longer need and click the Cancel button. There is also a Notes box where you can type in a cancellation reason should you wish to do so.

How do I edit a booking?

You cannot edit bookings. Please cancel your original booking and then make a new booking.

What is the maxiumum duration I can borrow equipment for?

You cannot book equipment out for any longer than 7 days. Under no circumstances can this be extended during term time. Special exceptions during vacation period may be possible but this is at the sole discretion of the Learning Spaces Technology Service Desk.

Can I extend a booking?

You cannot extend a booking yourself. If you want to keep an item for longer than it was originally booked for email learningspacestechnology@ed.ac.uk and we will assist you if possible. Please note that any extension is subject to equipment availability so there is no guarantee your request will be granted.

Can someone show me how to use the equipment?

Yes. When booking an item of equipment you can also book technical support. Browse the Help and Support category or use the search facility to look for Technical Support. A technician will meet you at the Helpdesk and give you a quick demonstration on how to operate the equipment you are collecting.

Please note: Help and Support sessions are booked in 30 min slots. You must be at the collection point on time or you risk losing this session.

Can someone else collect the equipment on my behalf?

No - the person who booked the equipment must be the one who collects it. You will be asked to show your student card at the time of collection.

What do I do if I lose an item of equipment?

As stated in our Terms and Conditions (which you must agree to before booking any equipment), you are fully responsible for any loss or damage of an item in your possession. You must email learningspacestechnology@ed.ac.uk or phone (0131) 6504097 as soon as you can with as much detail as possible, and we will get back to you to advise further.

What do I do if equipment gets damaged whilst in my possession?

As stated in our Terms and Conditions (which you must agree to before booking any equipment), you are fully responsible for any loss or damage of an item in your possession. You must email learningspacestechnology@ed.ac.uk or phone (0131) 6504097 as soon as you can with as much detail as possible, and we will get back to you to advise further.

I want to borrow additional cables or accessories - can I do this?

Yes. When booking an item of equipment, type your additional requirements in the Notes box and we will do our best to provide this for you. This may or may not be possible though, depending on what you have requested. However, you will always be provided with enough cables to allow you to use the equipment you have booked: eg. if you book a laptop and projector together you will always be provided with a cable to connect the two.

Is there a user guide for the equipment loans service?

Yes. Here it is: Equipment Loans - How To Guide (PDF).

Where can I see your Terms and Conditions?

Here is a link to them: Terms and Conditions. You must also read and accept the terms and conditions before you can make a booking.

 

Please contact us on learningspacestechnology@ed.ac.uk if you require any further help.