EdHelp student service launched
The new service will make it easier for students to access key services, including Student Administration, Student Finance, Library and IT services, all in one place.
All students have access to EdHelp online, which brings together their frequently used student services, meaning they can find what they need, all in one place.
Students will be able to access key topics quickly, with less time being spent searching for the answer.
The launch of EdHelp is the first of a three-phased approach, with the service expanding over the coming months to provide a central support team and a live-chat function.
While the majority of general queries will be resolved first time by students using EdHelp’s available information and services, students will soon be able to access further support from the EdHelp team.
In August, if students cannot find the information they need, they will have the ability to raise an enquiry with the EdHelp Team. Enquiries will then be tracked to resolution, ensuring students receive support and are not left without an answer.
A live-chat function will also be launched in September, which will enable students to chat with the EdHelp team and explain any queries in greater detail.
Further information on the EdHelp project can be found on SharePoint, linked at the bottom of this webpage.