Service Excellence roadshows
All staff are invited to attend roadshow events as part of a programme aimed at improving the University’s professional services.
Three roadshows for the Service Excellence Programme will take place across the University in September 2017.
Professional services
At the heart of the Service Excellence Programme is a focus on Human Resources, Finance and Student Administration and Support – all professional services which span the schools, colleges and centre – to ensure that we are getting the best we can from the sum of the parts.
The programme seeks to give staff the tools, simplified ways of working, underpinning infrastructure and skills to be able to do the best job they can in responding to the University’s level of ambition for the years to come.
Roadshow events
As the programme moves into its next phase, staff are invited to join one of the forthcoming roadshows.
At the events, staff will hear about each aspect of the programme, what the University is aiming to achieve and when, and get the chance to ask questions of the Service Excellence Programme panel.
You can reserve your place at the events below (EASE login required):
- Thursday 7 September, 12pm to 2pm – Room 4325A, James Clerk Maxwell Building, King’s Buildings
- Friday 8 September, 9am to 11am – The Informatics Forum, School of Informatics
- Thursday 14 September, 10:30am to 12:30pm – The Vet Lecture School, Theatre 1, Easter Bush
Service Excellence Programme
Launched in May 2016, the Service Excellence Programme is focusing on:
- Best practice in how we provide and deliver our professional services
- Improved service quality for students and staff
- Greater overall efficiency and effectiveness – by removing duplication of effort and complexity, and wherever possible, freeing up capacity
- New core IT systems for HR, Finance, Payroll and Procurement to enhance the use of data, student systems and the online experience.
You can find further details on the Service Excellence Programme website below.