University Secretary's Group

Complaint handling procedure

The complaint handling procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

About

Information for students and members of the public on the University's complaint handling procedure.

Procedure

The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

Scottish Public Services Ombudsman

The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities.