The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.
If you are considering making a complaint to the University, you should first:
If a complaint can not be resolved at the "Frontline", please complete the form. Details of how to submit a complaint are on the form.
The procedure involves up to two stages and adheres, as far as possible, to a specified timescale. Any one wishing to raise a complaint about a matter which is the responsibility of the University must do so via this procedure. Information and advice on the procedure can be accessed via the link below:
Once the complaint has exhausted all of the stages of the University complaint procedure there is a right of appeal to the Office of the Scottish Public Services Ombudsman.