Debbie Spence

Programme Administrator for the PG Cert/PG Dip/MSc Clinical Education

Background

I am the programme administrator for the MSc Clinical Education.   I have a key role in supporting students with the non-academic aspects of study so that their time on our programme runs as smoothly as possible.  I am keen to make sure that students receive a quick response and a good experience, leaving them free to concentrate on their studies.  I find my job rewarding, interesting and really enjoyable. 

My role includes:

  • Providing support and guidance to students throughout their study 
  • Supporting our programme staff in the everyday running of the programme
  • Being the first point of contact for programme enquiries 
  • Working closely with the Admissions Tutor to guide applicants through the admissions process
  • Setting up student IT accounts for the online software including Learn, Waverley and the Student Channel and providing technical support when required
  • Maintaining the programme website and updating/uploading course materials, tutorial links and tutorial recordings to Learn
  • Producing programme and course documentation
  • Managing the student record, including matriculation, course results and the final award

Qualifications

  • BA (Hons) Business Studies
  • A levels and GCSEs
  • NVQ 2 in Customer Care in Education
  • Open University course in Managing Personal Finances - to advise HE students on funding

Responsibilities & affiliations

Committee/Group Membership

  • MSc Programme Steering Group - administration and contribution
  • Student, Staff Liaison Committee - administration
  • MSc Board of Examiners - administration
  • PG Administrators' Forum - contribution

Responsibilities:

Mentor for a new programme administrator in the College.