Alex McKay

Digital Services: Senior Technology Support Officer

Background

I have over 25 years experience of IT support within a Further Education background.  Most of this was spent in the Central IT department at The University of Salford in Greater Manchester, before I re-located to the Scottish Borders late in 2018.  I started my career managing Salford's campus wide Novell Netware infrastructure, and progressed through various data storage platforms, Windows server, centralised print services, data backup, finishing my time at Salford managing the physical assets in the two data centres as well as managing the helpdesk call queue for the platforms team (server hardware & software, databases, data backup, authentication services etc.) and line managing the Data Centre Administrators.

At Edinburgh I am the Senior in a team of Techology Support Officers, part of the wider Holyrood Campus Digital Services Team. We offer 2nd line IT support & advice to the Moray House School of Education & Centre for Open Learning, as well as supporting digital innovations in teaching and learning.

Qualifications

BSc (Hons), MBCS, CITP

Responsibilities & affiliations

Member of the British Computer Society (MBCS) & Chartered IT Professional (CITP)