Information Services

Personal cash print credit refund policy

Requesting a refund of unused personal cash print credit

When you leave the University you are expected to have run down your printing account to zero.

  • Refunds for unused Personal Cash credits are available up to 90 days from the date of graduation.
  • Refunds (by cash or credit / debit card) can be claimed in person (please bring your university matriculation card as ID) at the IS Helpdesk in the Main Library.
  • Print credit added in error cannot be refunded
  • The University reserves the right to refuse a refund and to charge an administration fee.


Please Note:

"Free Quota and EDFQ" print credit have no refund value

Need any help?

Please visit the EdPrint FAQs page first, otherwise: