Latest update on any disruptions

Status of key services

Status Service (click to view stats) Status Service (click to view stats)
All is well Central WIKI Service All is well Electronic Journals
All is well Euclid web All is well Kinetix (KX)
All is well Learn All is well Library Catalogue
All is well Moodle All is well MyEd
All is well Office365 All is well Staffmail
All is well University WebSite

Current alerts

Title Date/Time Impact Description of work Status
Datastore Shared Folders - Permission Issues From: 29-Aug-2014 - 04:00PM
To:      02-Sep-2014 - 04:00PM
degraded service
Degraded Service
Select restricted folders may not be accessible. IS will be resetting any folders affected. Unplanned
Complete
Problem with online payment systems through MyEd From: 30-Aug-2014 - 04:00PM
To:      31-Aug-2014 - 04:00AM

From: 31-Aug-2014 - 04:30PM
To:      01-Sep-2014 - 08:00AM
downtime

downtime
Outage

Outage
Online payment service unavailable through MyEd, the payment service for online print credit and accommodation is not loading properly. When the user selects the amount to pay, the usual payment information page fails to load. * Long duration Alert * Unplanned
Panopto Ease Authentication via Learn 01-Sep-2014
09:00AM - 12:00PM
degraded service
At Risk
Panopto Ease Authentication via Learn Monday 01-Sep-2014 at 9.00am No users should be impacted during the change. Planned
ECA Portal Enhancements 01-Sep-2014
09:00AM - 10:00AM

01-Sep-2014
10:00AM - 11:00AM
downtime

degraded service
Outage

At Risk
ECA Portal will be unavailable on Monday 01-September between 9am and 10am to deploy enhancements. Agreed - Short Notice
Kelso and Radium Applications unavailable 01-Sep-2014
10:00AM - 11:00AM

01-Sep-2014
11:00AM - 05:00AM
downtime

degraded service
Outage

At Risk
The Kelso and Radium applications will be unavailable on Monday 1st September (10am-11am), further 'at risk' period from 11am until 5am 2nd September. Planned
Streaming Media Server unavailable 01-Sep-2014
11:30AM - 12:30PM

01-Sep-2014
12:30PM - 06:30PM
downtime

degraded service
Outage

At Risk
We have manged to restore the Streaming Media service, but it should be considered at risk whilst we carry out further investigations into the cause of the outage. We will update this Alert accordingly when we are satisfied that the service is running ok. Unplanned
Complete
Wiki - Degraded service 01-Sep-2014
11:45AM - 01:45PM
degraded service
Degraded Service
Wiki had a couple of periods of Degraded service from 11:45. Looks related to the execution of a API. Unplanned
Link to full alerts log

Full list of past, current and forthcoming alerts

Service availability reports

Availability of key online services is recorded and reported monthly basis.


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