Telephone installation charges

Charges for new telephone extensions and changes to existing extensions.

All new telephone extensions will be provided using VoIP telephones. Two general types of extension are available:

• Fixed extensions. These are desk-based telephones, which connect to the University’s data network.
• IP DECT extensions. This system uses a cordless telephone, which communicates with DECT Access Points (DAPs) within a building.

New fixed extension

A desk-based VoIP telephone requires a wired connection to the University’s data network. The telephone can either use a dedicated data port, or else can use the same data port as an existing PC. (In the latter case, the PC will connect to the telephone, and the telephone connects to the data network.)

Three kinds of fixed telephones with hand-held receivers are available. They can be desk- or wall-mounted, and (in addition to a data connection) require a 13A mains power socket. Both include "speakerphone" capability. They differ in the number of programmable buttons available - these can be used as "speed dial" buttons and/or "busy" indications (within certain limitations).

Two types of conference telephones are also available. These are suitable for holding meetings with a group of people round a table. They also require a data connection and a 13A mains power socket.

These costs include the telephone itself, the mains power unit, necessary licenses, physical installation, registration, software configuration, extension allocation and commissioning by Telephone Operations. The costs do not include the provision of a data network port or mains power socket (where required).

Please note that VoIP telephones from other vendors cannot be installed without explicit approval from Telephone Operations. Approval will only be given in exceptional circumstances, since such telephones may not work properly and will not offer the same level of functionality as the above units.

Upgrading a VoIP extension

If you have a VoIP telephone and wish to upgrade it to a different model, the prices are as follows. Note that this pricelist assumes that you return the existing telephone in good working condition so that it can be re-used.

New IP DECT extension

If you require a new handset for an existing IP DECT installation, the cost will be £270. This is for a NEC G277 handset plus mains charger/cradle. It is compatible with a wired headset.

If you wish to install a new IP DECT system, please contact Telephones and Security Systems to discuss your requirements.

Telephone extension changes

Note that if the extension to be moved is part of a “hunt group”, “pickup group” or similar arrangement, this will not work if the extension is changed to VoIP. In this case, please contact Telephone Operations to discuss your options.

Payment policy

Where a cost is involved, TSS policy is to require an electronic internal transfer order (eIT) to be issued before work can start. Please provide the following information when generating the eIT:

The eIT will be passed for payment only when the work is completed to your satisfaction.

If you require a headset, Telephone Operations will provide advice and options, but you will need to purchase the headset yourself.