From time-to-time you may experience some unexpected behaviour from the Collaborate environment. If this is the case you can check our list of known issues for more information. We welcome feedback on Collaborate so we can continue to improve the service.
| Issues | Workaround | Status |
|---|---|---|
| Some users on older or underpowered ChromeBooks and iOS devices (iPads and iPhones) may experience audio breaking up in their live Blackboard Collaborate Ultra session due to hardware configuration and CPU capabilities. |
Detailed Document of Workaround: Document
Collaborate older devices known issue (46.33 KB / PDF)
| n/a |
| There is a known issue with Firefox v.61 with attendees using this browser cannot be heard in a Collaborate Session. | The workaround is to upgrade the browser to a different version or use an alternate browser (preferably Google Chrome). Helpful link: Troubleshooting Audio and Video | n/a |
| Icons do not appear in the Collaborate interface when in older versions of Firefox. Interface icons such as the hamburger menu icon are not visible, but still functioning when the area they would normally occupy is clicked. | Update Firefox browser version or use a different browser, such as Chrome. | Blackboard won't fix this issue due to it being an out of date version of Firefox on University Managed Desktops. Update browser version or use a different browser. |
| Known issue with PowerPoint slide conversion in Collaborate Ultra experience. Please read here for further information. | Convert the PowerPoint to PDF before uploading the slides to Collaborate Workarounds are documented on this webpage: Troubleshooting Presentations Futher help: Best Practice for PowerPoint Slides | n/a |
Feedback on the Collaborate service
The Collaborate service team are keen for users to provide feedback/suggestions on the service and the tools available within Collaborate.
If you experience an issue with any aspect of Collaborate please contact: