Information Services

Help and Support

A selection of helpful guides and tutorials to assist Meeting Hosts and participants in using Zoom.

Help relating to the update to Zoom Sign-In

We have updated the University of Edinburgh's Zoom sign in. This update changes the way the sign-in process works for the University of Edinburgh's Zoom account. 

For help relating to the update to Zoom sign-in, including how to change your email address if you have another Zoom account using your University of Edinburgh sign-in email address, please see  "Important - Update to Zoom Sign In".

Read the security & privacy guidelines


Migrate an existing Zoom account

If you used your email address to sign up for a Zoom account prior to the University's Zoom service being available, please use these steps to migrate it to the new service before accessing Zoom via the clients listed below.


Frequently-Asked Questions

App / Add-on / Plug-in Quetions

Migration Questions

Issues 


Billing Questions

Settings questions 

Student Questions

General Meeting Questions

Captions Questions



General assistance

Meeting participants

Meeting Hosts

Before a meeting

During a meeting

After a meeting

Troubleshooting tips


Still need help?

For any other assistance, please: