Information Services

Help and Support

A selection of helpful guides and tutorials to assist Meeting Hosts and participants in using Zoom.

Read the security & privacy guidelines


Migrate an existing Zoom account

If you used your email address to sign up for a Zoom account prior to the University's Zoom service being available, please use these steps to migrate it to the new service before accessing Zoom via the clients listed below.


Frequently-Asked Questions

Migration Questions

Log-in Issues 


Billing Questions

Student Questions

General Meeting Questions

Captions Questions


General assistance

Meeting participants

Meeting Hosts

Before a meeting

During a meeting

Troubleshooting tips


Still need help?

For any other assistance, please: