Information Services

Help and Support

A selection of helpful guides and tutorials to assist Meeting Hosts and participants in using Zoom.

Read the security & privacy guidelines

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Migrate an existing @ed.ac.uk Zoom account

If you used your @ed.ac.uk email address to sign up for a Zoom account prior to the University's Zoom service being available, please use these steps to migrate it to the new service before accessing Zoom via the clients listed below.

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Frequently-Asked Questions

Migration Questions

Log-in Issues 

Features

Billing Questions

Student Questions

General Meeting Questions

Captions Questions

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General assistance

Meeting participants

Meeting Hosts

Before a meeting

During a meeting

Troubleshooting tips

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Still need help?

For any other assistance, please: