The Application Support service provides managment of all related components of computing applications.
- application code
- application servers
- database servers
Key objectives are to:
- Provide a reliable IT environment for supported applications.
- Manage the processing of problem reports and queries.
- Analyse and resolve application problems.
- Operate change control processes for amendments to existing applications and launch of new applications.
- Develop small feature enhancements for existing applications.
Key targets are to:
- Provide better than 99.9% availability for the services.
- Implement disaster recovery in less than one working day.
- Maintain customer satisfaction for problem resolution and application enhancement.