Human Resources

Who to contact

Who to contact if you have a salary, pensions or contractual related query.

HR Helpline

The HR Helpline team is here to provide support to University of Edinburgh employees.  As the first point of contact, the team will offer assistance to all queries.  Where further support is needed, the team may pass on the questions to employees within HR who can best provide solutions.

To get the help you need quickly, please follow three simple steps: 

  1. If you have any questions at all to do with our new HR processes or the People and Money system, please search People and Money’s in-system guidance - My Knowledge – first. Log in to People and Money, choose ‘Help Desk and then ‘My Knowledge’. This will give you information tailored to your specific query and role, ranging from user guides to videos.  
  2. If you’re still unclear after searching My Knowledge, speak to your line manager or your school/dept. administrator. 
  3. If you can’t solve the problem together, please contact the HR Helpline by logging in to People and Money and choosing ‘Help Desk’ then ‘Service Request’ to submit your query. Alternatively you can raise a Service Request by sending an email to

HR Helpline

Payroll Services

For payroll specific queries, you can contact HR Helpline or alternatively the Finance Helpline for support on 0131 651 5151 or by emailing


Contact Pensions re any enquiries re your pension scheme or if you have regarding Pension deductions from salary.

Pensions Contacts