How to refer
Request a referral by phoning us and sending us details of the case.
To help us manage the case, we must receive full details of all tests and treatments administered, and the responses. We need the vet’s summary of the case, along with any background material, as printouts of case notes are rarely satisfactory and can be misleading.
You can post us this information with full details of the client’s name, referral service involved, and the appointment time. You can also fax the details to 0131 650 7652.
In an emergency, the referral letter can be brought by the client, but we would prefer to receive it in advance.
Dealing with clients
We ask that you make first contact with us, rather than asking your client to contact us. This avoids any confusion about whether the event is a true referral or a client seeking a second opinion without having informed your practice.
Should your client wish to reschedule an appointment or ask for any information, they should call the main reception, on 0131 650 7650.
For emergencies within normal working hours, please phone 0131 650 7650 and submit this form as soon as possible following the call.