Dick Vet General Practice: Coronavirus guidance for clients
The Dick Vet will, as always, endeavour to put the welfare and care of each and every animal at the top of our agenda. However, the current pandemic has caused us to change the provision of our services.
Updated 1st August 2020
The Dick vet will, as always, endeavour to put the welfare and care of each and every animal at the top of our agenda. However, the current Pandemic has caused us to change the provision of our services.
The guidance below is based on the information we have on 1st August 2020. We will be reviewing this on a regular basis.
- We are happy to provide as much remote support as possible for all pets registered with us.
If you need to see a vet...
- Our reception staff will be operating the phones as normal. However, the reception area will be working mostly at a distance. Please ring before setting off for the Hospital for Small Animals.
- We will continue to see urgent and emergency cases as a priority. Please phone as normal if you think your animal needs urgent attention.
- Reception will take emails and phone calls as normal, book non –urgent appointments and forward any queries to the relevant vet. The clinician on the service will then deal with the query.
- If anyone who is going to visit us is showing any symptoms such as fever or coughing, has been in contact with someone who is known to be COVID-19 positive, has recently travelled to a high risk area, is immunocompromised, suffers from any long term illness or meets any of the guidelines for self-isolation we ask that this information is made known immediately and we would ask that the animal is brought to the clinic by someone else.
- We ask all clients to abide by the recommended hand washing advice and to ensure they have washed their hands before interacting with hospital staff and to keep 2 metres away from staff.
- We are still asking clients with animals to stay in their car and clinicians will see them outside. The animals should be accompanied by as few people as possible.
We hope that the above information is clear and helpful. While we are confident that we can continue to provide for the needs of our clients and the welfare of our patients, we feel that managing our workflow as above is sensible and will allow us to protect our 24-hour emergency service for the duration of this situation. If you have any queries or concerns, please contact us.
As the situation across Scotland and the rest of the UK is ever changing, we will keep you updated with regards to any further changes to our Veterinary Service.
We thank you for your understanding.
Sue MURPHY BVM&S MSc (Clin Onc) dip ECVIM-CA (Onc) MRCVS
EBVS® European Veterinary Specialist in Small Animal Oncology
RCVS recognised specialist in Oncology
Director of Clinical services
The University of Edinburgh
Easter Bush, Midlothian